Account Manager (Carrier Manager)

Description

Your Opportunity: 

We are looking for a Carrier Manager (Account Manager) with strong relationship building, customer acquisition and customer service skills to join our trucking staffing company. In this role, you will be responsible for making sure that our carrier partner is so satisfied with our current services that they want to continue working with us and also provide us with additional opportunities. At a high level your job is to drive the growth of our account and branch. Our ideal candidate will also partner and collaborate with branch personnel, Regional leadership, Regional Recruiting Coordinators, Compliance Department, and clients to ensure hiring goals are achieved.  

The Day-to-Day Duties & Responsibilities: 

• Build trusted relationship with our largest accounts
• Anticipate carrier partners staffing needs before they arise and utilize the available TransForce resources (state-of-the-art tech, deep industry knowledge) to address  those needs.
• Work collaboratively with the Driver Concierge team to make sure our carrier partner’s driver needs are met.
• Be a brand ambassador for TransForce. 
• Proactively solicit additional  jobs from carriers.
• Contribute to the creation of a customized carrier database. 
• Observe, suggest, and collaborate to design and implement process improvements that will dramatically improve the quality of TFG’s drivers with our carrier partners. 

Requirements

Who You Are:

• Bachelor’s Degree or equivalent preferred
• A minimum of 3 years of successful account management, customer service, relationship building or sales experience.
• Account management or industry experience preferred
• General knowledge of applicable employment and transportation regulations preferred 
• Requires superior relationship building skills, strong  communications, negotiation, analytical and problem solving skills, and a      demonstrated ability to work in a fast based, high volume environment
• Ability to function well in a high-paced and at times stressful environment.
• Strong computer skills (Word, Excel and PowerPoint) database management and Internet
• Excellent verbal and written communication skills

Your Key Competencies 

• Strong work ethic
• Attention to detail and accuracy 
• Capable of building working relationships with individuals over the phone
• Ability to collaborate in a team working environment
• Demonstrates strong collaboration and communication skills (written and verbal)
• Active listener able to translate problems into creative solutions

Perks & Benefits

• Medical, Dental, Vision, 401k
• Company-paid Life & Disability Insurance
• Paid Vacation, Birthday & Holidays
• Carrier Manager Compensation plan 

Who We Are: 

TransForce is the leading digital two-sided marketplace with a mission to solve the truck driver shortage crisis in the US. Majority owned by the private equity firm Palladium Equity Partners, TransForce sits in one of the central and most critical points of the supply chain, between the 560,000 motor carriers (trucking companies) and the 3.6 million commercial truck drivers in the US. Think of TransForce as a tech-enabled platform similar to Uber, but for commercial truck drivers to be automatically matched with quality, high-paying jobs in their local areas. TransForce is the clear market leader in this space, and its technology platform – TF1 – has the business positioned to further accelerate the company’s growth.

TransForce has a world-renowned technology team developing TransForce One (TF1) that previously built the platform for one of the leading delivery businesses that had a successful public exit. Based in Israel, our development team has built TF1 over the past six months and has an exciting product roadmap in place. There are already over 45,000 drivers who have downloaded the app and 10,000 are using TF1 and accepting jobs monthly; we expect that number to grow to a few hundred thousand over the next year. 

Additionally, TransForce has already launched the TF1 motor carrier portal with the expectation to onboard hundreds and then thousands of motor carriers. TransForce is uniquely positioned to continue to lead the digitization of this two-sided market with many drivers employed and motor carrier clients, as well as perfect TF1 internally to be able to provide seamless managed services and SaaS solutions to its customers. 

Our Culture: 

TransForce culture is built on collaboration and innovation. There is significant room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun while doing it. If this sounds like you, then let us know—and join a company that is driven by a better standard!

We are an equal opportunity employer and value a diversity of perspectives and backgrounds at our company.