Resolution specialist

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.

Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Premium Audit

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role;

the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$44, - $73,

Target Openings

What Is the Opportunity?

The incumbent acts as the first line of contact for audit disputes and is responsible for intake, triage, and assignment of new disputes via telephone, email or fax.

Analyzes, researches, and resolves physical and policyholder audit disputes. Investigates the specifics of the audit(s) to determine the validity of the dispute.

What Will You Do?

• Reviews specifics of dispute to determine complexity and team assignment based on prescribed guidelines.
• Positively influence the customer experience by setting their expectation regarding the process, through consistent communication, and timely actions to resolve dispute.
• Research and resolve specific audit disputes based on complexity level.
• Research state rules, underwriting and auditing procedures to determine proper resolution.
• Partner with Marketing and other business partners as appropriate to bring dispute to resolution.
• Thoroughly document audit file to include all details of audit dispute and actions taken to bring issues to resolution.
• If appropriate, update audit worksheet to reflect appropriate exposure based on dispute finding.
• Complete audit transaction in applicable processing / rating system.
• Formally communicate dispute resolution to insured, agent, and business partners.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• 4 year college degree preferred.
• Working knowledge of commercial lines insurance with an emphasis on premium audit procedures.
• Working knowledge of state and regulatory auditing requirements.

What is a Must Have?

• High School diploma required.
• Strong demonstrated customer service orientation required.
• Working knowledge of Microsoft Office products with emphasis on Excel functionality required.
• Strong negotiation skills required.

What Is in It for You?

• Health Insurance : Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.
• Retirement : Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.

If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.

You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off : Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program : The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.

In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement : We have a deep commitment to the communities we serve and encourage our employees to get involved.

Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.

We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

Last updated : 2024-05-21