Salary Resume Critique Job Openings

Service Desk Support Tech I

University of Rochester
Jackson, MI Full Time
POSTED ON 5/18/2024
Opening

Full Time 40 hours Range URG 105 ISD Customer Service Business

Schedule

8 AM-5 PM

Responsibilities

GENERAL PURPOSE:

Provides first- and second-level troubleshooting and support for a variety of services, including but not limited to: desktop applications, printers and scanners, networking, hardware and operating systems. Understands and supports University-supported applications. May participate in on-call rotation as needed.

RESPONSIBILITIES:

  • Provides troubleshooting and resolution for technical issues related to computing hardware, operating systems, application software, email, networking, printers and scanners, backup utilities, antivirus, whole disk encryption and remote access.
  • Provides first- and second-level technical response to customer requests, maintenance and urgent and emergency technical problems associated with computer systems, both at on-site and off-site (Wide Area Network) locations.
  • Utilizes automated processes to reduce waste or inefficiencies in operations.
  • Consults with customers to understand their needs, providing excellent customer service in all interactions.
  • Acts as an on-call resource for the Service Desk.
  • Keeps abreast of current desktop and LAN technologies through continuing education, journal review, web searches and formal seminar opportunities.

Other duties as assigned

QUALIFICATIONS:

  • High School Diploma or equivalent required.
  • 1 year of customer service or other relevant experience required.
  • Equivalent combination of education and experience required.
  • Previous Service Desk or Call Center Experience preferred.
  • Experience working with eRecord preferred.
  • Ability to travel between work sites required.
  • Flexibility to work shifts necessary to accommodate 24/7 coverage, which may include nights, weekends and holidays required.
  • Exceptional customer service skills required.
  • Strong communication skills required.
  • Excellent problem-solving skills required.
  • PC and Windows knowledge, particularly Microsoft Office suite preferred.
  • Basic understanding of LAN/WAN technologies preferred.
  • A Certification preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $19.37 - $27.12 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs that are on the Service Desk Support Tech I career path.

Click the checkbox next to the jobs that you are interested in.

Income Estimation: 
$53,399 - $66,703
Income Estimation: 
$62,231 - $77,451
Income Estimation: 
$53,399 - $66,703
Income Estimation: 
$62,231 - $77,451
Income Estimation: 
$45,361 - $55,948
Income Estimation: 
$53,399 - $66,703

Sign up to receive alerts about other jobs with skills like those required for the Service Desk Support Tech I.

Click the checkbox next to the jobs that you are interested in.

  • Field repairs Skill

    • Income Estimation: $65,436 - $80,154
    • Income Estimation: $68,380 - $90,079

  • Machine Operation Skill

    • Income Estimation: $35,899 - $46,424
    • Income Estimation: $35,977 - $46,950
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at University of Rochester

Career Counselor II
University of Rochester
Hired Organization Address College, AK Full Time
Opening Full Time 40 hours Range URG 108 Career Center Schedule 8:30 AM-5 PM; OCC WKNDS Responsibilities GENERAL PURPOSE...
Laboratory Technician IV (S)
University of Rochester
Hired Organization Address Medicine, NE Full Time
Opening Full Time 40 hours Range URG 106 Med M&D-Pulmnry/Crit Care Unit Schedule 8 AM-4:30 PM Responsibilities POSITION ...
Clinical Trials Proj Spec I A
University of Rochester
Hired Organization Address Medicine, NE Full Time
Opening Full Time 40 hours Range URG 108 CCRC Schedule 8:30 AM-5 PM Responsibilities GENERAL PURPOSE: With direction fro...
Data Entry Coordinator II
University of Rochester
Hired Organization Address Medicine, NE Full Time
Opening Full Time 40 hours Range URG 102 Clin & Trans Science Institute This position ends 05/31/2025. Strong Candidate ...
View More Jobs at University of Rochester

Not the job you're looking for? Here are some other Service Desk Support Tech I jobs in the Jackson, MI area that may be a better fit.

Technical Support Specialist I serving Fowlerville/Livingston Educational Service Agency

Livingston Educational Service Agency, Howell, MI

Service Desk Technician - Level I

National Food Group, Novi, MI

View More Jobs