Digital Systems Administrator (Banking)

At VCCU, we are proud of the work we do to improve the financial well-being of our members and our community. If you seek meaningful work building stronger financial futures and aspire to create a positive difference in your community, we’d love to hear from you!

About The Role

As the Digital Systems Administrator (Banking), you will be responsible for analyzing business processes and configuring various digital banking platforms in order to optimize key business systems and process flows. You will work closely with stakeholders from various departments to understand needs and translate them into technical requirements across business systems.  Under the direction of the COO, this role will have dotted line accountabilities to all of senior management to ensure that digital systems are efficiently utilized across the organization, fostering a seamless and satisfying member experience.

This position is on-premise and based at our headquarters office in Ventura, CA. Employees at VCCU uphold our Shared Values and work onsite for the best benefit of our membership and community partners. 

What You’ll Do

• Collaborate with various departments to understand their system requirements and how they contribute to the overall member experience. Develop and implement strategies to optimize banking systems and processes, ensuring they are user-friendly, efficient, and effective.
• Monitor various banking platform performance and gather feedback from internal users to continually improve functionality and user experience. Stay up-to-date with industry trends and best practices related to member experience and system optimization, incorporating new ideas and technologies when appropriate.
• Work in conjunction with the Training team to support employees across the organization on the effective use of these systems to ensure consistent and high-quality member experiences.
• Coordinate and support end-user testing on upgrades and projects, including script development and troubleshooting.

What We’re Seeking

• Experience with Digital Banking platforms (web and mobile) required. Direct experience with Jack Henry’s Symitar core banking solution, MeridianLink Modern, and/or online banking/mobile platforms.
• 3 years of experience in system optimization, process improvement, or member experience roles, preferably within the financial services industry.
• Bachelor's degree in business, finance, information systems, or related field. 3-5 years of experience in financial services will be accepted in lieu of degree. 
• Proficient in Office 365 tools, including Excel, Word, PowerPoint, Visio, SharePoint, and Teams is required. 

What Will Make You Stand Out

• Proficiency in data analysis and reporting tools.
• Ability to write routine reports, procedure manuals or guides, and correspondence.
• Ability to effectively communicate and collaborate with cross-functional teams.
• A dedication to service, working with organizations that seek to improve the lives of people in your community.  

What’s In It For You

VCCU is an Equal Pay Champion and we offer a competitive total rewards package!

• Paid Volunteer Time
• Paid Time Off, including Sick/Vacation/Holidays
• Medical/Dental/Vision/Supplemental Benefits
• 401k Employer Match & Safe Harbor Contribution
• Company Sponsored Life & LTD Insurance
• Education Reimbursement
• VCCU Membership and Rate Discounts

We are dedicated to building an inclusive and authentic workplace that values unique voices and experiences, backgrounds and identities.  We are an equal opportunity employer who celebrates the diversity of our employees and our members and strives to represent the many communities we serve. 

Qualifications