Customer Service Rep

Artificial Floral & Giftware Wholesaler in Farmington Hills, MI is looking for an Administrative Assistant for helping customers over the phone, in the showroom, following up with customers as needed etc. As an admin assistant you will be responsible for helping with merchandising the product in our showrooms and talk to customers on the phone. The successful candidate should possess an eye for interior design, excellent customer service skills, a strong positive attitude, and a drive to succeed.

As an admin assistant for Wholesale Home Decor, you wear many hats: problem solver, customer contact, expectation manager, customer hero and relationship builder.. Each day will present new opportunities to make quick decisions and build your book of business. You are the one and only as far as our customers are concerned and it’s your job to ensure they have a positive experience.

Key Duties/Responsibilities:

• Use effective and honest communication with customers’. Your customer service skills will ensure a positive customer experience. Build that rapport
• Positive Attitude.
• Have a strong understanding of the basic elements of interior design.
• Consistently provide excellent customer service, pleasantly greeting all callers, and communicating with callers in a respectful and helpful manner.
• Effectively perform individual share of the workload and actively engage in other assigned tasks during periods of low call volume.
• Be available to work in our showrooms in Atlanta and Las Vegas during show periods.

Qualifications:

• College degree preferred, but not required.
• Ability to multitask. Success in this position requires attention to multiple screens, email and phone calls.
• Outgoing and driven personality that is willing to work in a team environment.
• All-star work ethic, enthusiasm, and high energy.
• Basic computer skills.
• We prefer sales experience but personality and determination goes a long way.
• Experience working in an office and tradeshow environment

Benefits

• Competitive pay package
• On-site training and ongoing career development.
• Ability to travel during show season
• Laid back office environment
• A career path like no other that allows you to grow your own book of business.

Work Schedule: Typically Monday through Friday with working hours ranging from 9:00 a.m. to 4 p.m.

Physical Requirements:

• Sit for long periods of time

Job Type: Full-time

Required experience:

• Sales: 5 years
• Floral and Gift Industry Background preferred

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Experience level:

• 2 years
• 3 years

Shift:

• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Experience:

• Sales Experience: 3 years (Preferred)
• Customer Service: 3 years (Preferred)

Work Location: In person

Salary : $16 - $18