Collections Specialist

The Department of Health Services (DHS), Division of Medicaid Services (DMS) is recruiting for a Collections Specialist in the Bureau of Operations Management (BOM).

As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:

• 3.5 weeks of vacation, 9 paid holidays and ample sick time.
• Top rated health plan options starting at $39/month for single plans and $97/month for family plans, after 2 months of state service.
• Premium pension plan with at least a 6.9% employer match in 2024. Plus, a tax advantaged supplemental retirement savings plan which allows you to save money directly from your paycheck for retirement. Use this Total Rewards Calculator to see the total value of our competitive benefits package!
• Several flex spending accounts: medical, dependent care, commuter, parking and High Deductible Health Savings.
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements.
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.
• Public Service Loan Forgiveness Program employer.

This position offers the option to work remotely up to 4 days per week and is headquartered in the 1 W. Wilson Street office in downtown Madison. This schedule may vary based on training or operational need.

As a Collections Specialist, you will be responsible for researching, developing, operating and improving the Estate Recovery Section. Other responsibilities include:

• Participating in program planning and policy settings along with the development of procedures.
• Coordinating recovery claims and payments as well as estate recovery processes to ensure that the Medicaid, BadgerCare Plus; non-Medicaid Family Care; Community Options Program; and the Wisconsin Chronic Disease Program recover the fullest amount practicable.

The starting pay is between $26.00 and $27.00 per hour (approximately between $54,000 and $56,100 per year), depending on qualifications, plus excellent benefits. A 12-month probationary period is required.

Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction. This position is in pay schedule and range 07/04.

All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.

For positions that allow remote working flexibility, working outside of Wisconsin or in bordering cities will not be allowed except in extremely limited circumstances due to the need to report to an office location in Wisconsin on short notice.

Employees must have access to both a private workspace and secure high-speed internet for remote work option. Mileage reimbursement to the employee’s headquarter location is not provided. Remote work flexibility will be discussed in more detail during the interview process.

DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.

Minimally qualified applicants will have both of the following:

• Experience in case management, performing activities such as assessing and evaluating individual cases, establishing and maintaining detailed case files and documentation, etc.
• Experience explaining complex or controversial information when responding to in-person, telephone, or written inquiries, on topics such as policies and program requirements.

Well-qualified applicants will also have one or more of the following:

• Experience working with Medicaid programs, such as BadgerCare Plus, long-term care programs, etc.
• Experience working in an estate recovery program.

Your letter of qualifications is limited to one (1) page. For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.

Applying is easy! Click “Apply for Job” to start the application process. Sign in to your account or click “Register Now” to create an account before applying for the job. Follow the steps outlined in the application process and submit your application.

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Submitted materials will be evaluated by a panel of job experts according to the qualifications above. Please monitor your email for communications related this position. Current or former permanent, classified, state employees must complete the online application process to be considered.

If viewing through an external site, please apply directly at Wisc.Jobs.

DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Veterans are encouraged to apply. For complete information on veterans’ hiring programs with the WI Department of Veteran’s affairs, click here.

For technical assistance and general information, please see Frequently Asked Questions. For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact Allyvia Vang in Human Resources at allyviam.vang@dhs.wisconsin.gov.

The deadline to apply is 5/14/24 at 11:59 pm.