Customer Training Specialist- Part Time

PURPOSE AND FUNCTIONS: Performs customer service, development and delivery functions to expand business training services and increase revenue of Business Services

GENERAL ATTENDANCE: Attendance requirements are from 8:00 am – 4:30 pm Monday through Friday (unless otherwise stated for part-time and temporary employees). Also may require occasional training outside of normal business hours.

GENERAL RESPONSIBILITIES:

• Custom designs training curriculum to meet customer’s training needs, tailoring all aspects of service delivery to the customer’s needs.
• Uses creativity and relationship building skills, as well as teaching and curriculum development experience to sell business training and consulting services.
• Works to market new and current products and services, and designs basic marketing tools, flipcharts and other graphics designed to be used in customer training or development.
• Maintains continuous knowledge of current trends and regulations in regards to business training requirements.
• Maintains efficient use of resources in the development and delivery of services.
• Works with potential customers, working with Customer Developer / Sales Representative to maximize business volume.
• Ability to gather and analyze information to determine learning needs for customer requests.
• Reports training performance to management.
• Addresses customer inquiries and provides customers with product information and delivery status.
• Provides customers with ongoing service and problem resolution, referring complaints concerning services to appropriate department(s) for investigation and follow up.
• Provides customer feedback to appropriate department(s).
• Receives, reviews, records and amends customer information into the computer database for client management.
• Creates forms and training material with use of electronic media.
• Ability to schedule and manage time according to customers training schedule requirements.
• Performs other duties as assigned under direct guidance of Business Training Coordinator.

QUALIFICATIONS:

• College degree in related field required.
• Experience in teaching, public speaking, curriculum development, assessments and working with adult learners required.
• Knowledge of quality principles helpful.
• Proven track record of successful training experience required.
• Sales experience and knowledge of local employers / businesses helpful.

KNOWLEDGE, SKILLS AND ABILITIES:

· Strong oral and interpersonal communication skills required.

· Must be able to speak in public and facilitate training, using principles of effective adult learning.

· Must possess strong customer service orientation while dealing with a diverse customer population, to include business and industry leaders and employers, key community staff, board members, partners and company staff.

· Must possess sound judgment and solid organizational planning skills.

· Must be able to work independently.

· Reliable transportation is required and can be used as needed.

· Must have valid driver’s license.

· Must be able to work some evenings and on occasional weekends.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Physical demands: While performing duties of job, employee is required at times to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. For a more complete listing of the Americans with Disabilities Act Amendments Act (ADAAA) minimum qualifications / standards required to perform essential job functions, right click hereand select "open hyperlink".

· Work environment: The noise level in the work environment is usually moderate

.Equal Opportunity Employer:

Workforce Essentials, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Workforce Essentials, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Job Type: Part-time

Pay: $15.75 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $16