Night auditor

We Put the World on Vacation

At Travel Leisure Co., our mission is simple : to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts.

Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe.

Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Summary :

The Universal Agent is responsible for greeting all guests in lobby, maintaining the flow of lobby traffic, offering general concierge services for guests;

providing backup to Universal Agents to register guests in and out of the resort and to PBX as needed; while enhancing the overall guest experience with exceptional service.

Position Description :

• Greet guests, be a first point of contact for all lobby traffic and maintain lobby flow to reduce wait times.
• Completing check-out procedures, computes bills, collecting payment and making changes for guests as required during their stay, following the standard operating procedures.
• Answer telephones / PBX and direct calls utilizing proper etiquette.
• Receive guest requests and / or complaints and ensure that appropriate actions have been taken.
• Communicate with

other departments as needed, via telephone and two-way radio in order to resolve guest request and / or complaints.

• Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a promptly and satisfactory manner.
• Provide guest with information on local hot spots and activities.
• Register guests and issue rooms keys in accordance with SOP.
• Preparing paperwork and arrival information on a daily basis to note guest scheduled to arrive to the location, along with preparing welcome gifts to be distributed to each family upon check-in.

Minimum Requirements and Qualifications :

• High School diploma or equivalent
• Knowledge of front desk operations a plus
• Reservation software training
• Demonstrate ability to work under pressure, good interpersonal skills, and

good written and oral communication skills

• Minimum of one year of successful customer service experience in a hospitality / hotel environment.
• Vacation ownership experience preferred.

How You'll Be Rewarded :

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.

Travel Leisure Co. benefits include :

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.

We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.

Join our global team and build a career where memories start with you.

Last updated : 2024-05-24