What are the responsibilities and job description for the Call Center Customer Service Agent position at Zoom Vibe Co?
About Us
At Zoom Vibe Co, we're not just a videography company; we're your visual storytellers, your memory-makers, and your partners in capturing life's most precious moments. With a passion for creativity and an eye for detail, our team of skilled videographers is on a mission to turn your events into cinematic experiences that you'll cherish forever.
We are seeking a dedicated and customer-focused Call Center Customer Service Agent to join our dynamic team. As a Call Center Customer Service Agent, you will be responsible for providing exceptional customer service to consistently exceed our clients' expectations.
Responsibilities
At Zoom Vibe Co, we're not just a videography company; we're your visual storytellers, your memory-makers, and your partners in capturing life's most precious moments. With a passion for creativity and an eye for detail, our team of skilled videographers is on a mission to turn your events into cinematic experiences that you'll cherish forever.
We are seeking a dedicated and customer-focused Call Center Customer Service Agent to join our dynamic team. As a Call Center Customer Service Agent, you will be responsible for providing exceptional customer service to consistently exceed our clients' expectations.
Responsibilities
- Answer inbound customer calls and provide accurate and efficient assistance
- Identify and address customer needs, resolve issues, and provide appropriate solutions
- Maintain a high level of product knowledge to effectively assist customers
- Log customer interactions and effectively manage customer databases
- Continuously meet or exceed productivity and quality metrics
- Collaborate with team members to enhance overall customer experience
- Follow company policies, procedures, and protocols consistently
- High school diploma or equivalent
- Proven customer service experience in a call center or similar environment
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize work effectively
- Proficient in using CRM software and other customer service tools
- Ability to work flexible hours, including nights, weekends, and holidays when needed
- Competitive salary
- Opportunities for professional development
- Inclusive and creative work environment
- Contribution to exciting and diverse video projects
