Technical Support Salary at 168Solution BETA

Weave Support is the lifeblood of customer retention! Our support representatives go above and beyond to ensure that we attend to every detail of our customer's needs in order to resolve issues in less time and with the utmost level of satisfaction. Not only does our support team tackle every call and message with a personalized approach, but they receive extensive amounts of training to become product experts and resolve concerns in a timely and efficient manner. In this role, you will get to help our customers continually love Weave by being their superhero in answering the basics of how the Weave product works. We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service. Reports to: Technical Support Leadership This position can be hybrid, in-office, or work-from-home (within the sta

Key Responsibilities Technical Troubleshooting and Remote Support: Provide technical troubleshooting support and remote repair guidance for escalated customer inquiries through various channels, including telephone support, video calls, real-time messaging, and tickets generated by the customer relationship management system, typically Zendesk Complaint and Incident Management: Address escalated customer complaints and urgent incidents, ensuring timely follow-up and resolution of issues. Documentation and Solution Development: Maintain documentation of product-related issues and develop corresponding technical solutions Quality and Service Risk Identification: Identify potential quality or service issues during daily customer relationship management; take a proactive manner in reporting relevant issue and following up to ensure timely resolution. Training and Reporting: Assess product post-market performance, prepare training materials for new colleagues to manage technical troubleshoo

Actalent's client is funded by the NIH to develop leading-edge brain imaging software, helping neurosurgeons perform. They are passionate about making a difference in the lives of others. Job Title: Network Technician Job Description The company makes medical imaging software, specifically brain mapping software, sold to hospitals such as Johns Hopkins, UW-Madison, Froedtert, and any hospital performing brain surgeries. The role open currently is for a Product Support candidate. This person will help customers install and repair software and assist internal employees with IT issues related to network connectivity, internet access, security, and email/domain maintenance, including coordinating with ISPs and other IT vendors. The Product Support position involves being a liaison between internal product development staff and the external customer - the hospital and their employees. The Product Support position is responsible for communicating with the customer and troubleshooting any iss

We're Hiring: Customer Support Specialist – Join a Leader in Excavation Software! We are a leading software company focused on the excavation industry, helping estimating teams around the world save time, improve accuracy, and enhance project profitability for over 35 years. We're looking for a passionate Customer Support Specialist to join our dynamic, innovative team based in Rochester, NY. What You’ll Be Doing: Use phone, email, and remote access to support our CAD and PDF-based excavation takeoff software Train new and existing users on the application via MS Teams Support the rollout of new features to our growing subscriber base Collaborate with our development team to define and prioritize new features Assist in creating new training content What We’re Looking For: Strong ability to build rapport and communicate effectively with all types of people, especially via remote channels Eagerness to learn new skills and software Positive attitude with a passion for problem-solving Stro

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care. Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. Work Type: On-Site This is an On-Site role based out of our Location in Loveland, Colorado. The Target Pay for this position is $25.00- $28.00 an hour. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education,

Our client, in South Burlington VT is seeking technical support representatives to join their team. As a technical support representative you will be assisting customers with product issues, upsell warranties and extensions, collect data for improvement and deliver exceptional customer service. You are trained for the position. Job Title: Technical Support Representative Location: South Burlington VT Pay Range: Base pay -17.50 an hour, plus weekly and monthly bonuses including attendance bonuses and commission off anything you sell., What’s the Job? JOB SUMMARY: The Technical Specialist I is an inbound and outbound contact center representative who is tasked with the specific responsibility to support customers in the field with technical questions and troubleshooting issues. BASIC QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ab

Job Summary The Technical Support Analyst is the point person for IT support. This role acts as a liaison between business operations and IT and is responsible to ensure high quality, timely and effective IT support of that region. This person performs these responsibilities in conjunction with the IT organization and in compliance with CalPortland IT standard practices and technologies. Key technologies supported by this role include: end-user computers, printers and peripherals, application servers, UPS systems, network/telecommunications equipment, video systems, ready mix batch panels, asphalt plants, wireless devices, time clock systems, fuel systems, mobile devices, and truck tracking systems. Benefits At CalPortland, we’re proud to offer a comprehensive, competitive benefits package that provides health and financial support to our most important resources: our employees. Your benefits are an important part of your overall compensation at CalPortland. That’s why we give you a wi

Our client in South Burlington, VT is seeking technical support representatives to join their team. As a technical support representative, you will assist with the service of outdoor power equipment such as generators, lawn mowers, power tools etc. This position requires 3 weeks of onsite paid training and then becomes hybrid once you are proficient. Job Title: Technical Support Representative Location: South Burlington VT Pay Range: 17.00 an hour plus 25% of everything you sell What’s the Job? Explain machine warranties and apply it to each customers needs Upsell products and warranties Notify technical issues to management as needed Enter a service track after each call Actively listen and ask questions What’s Needed? Customer Service or mechanical experience or training Basic computer skills and typing skills Ability to learn all mechanical aspects of the job Communicate clearly and evaluate problems as they arise Be dependable What’s in it for me? Effective and paid training Weekly