Technical Support Salary at Altonomy BETA

What you will do At Johnson Controls, we are a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. We are excited to offer an opportunity for a skilled Support Technician to join our ADT team. Our team supports over 300,000 customers annually, ensuring they remain safe and secure with a fully functioning alarm system. We provide ongoing training, job security, and career development within a business that offers opportunities locally, nationally, and globally. What we offer Competitive salary Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products Extensive product and on the job/cross training opportunities with outstanding resources available Encouraging and collaborative team environment Career de

Key Responsibilities Technical Troubleshooting and Remote Support: Provide technical troubleshooting support and remote repair guidance for escalated customer inquiries through various channels, including telephone support, video calls, real-time messaging, and tickets generated by the customer relationship management system, typically Zendesk Complaint and Incident Management: Address escalated customer complaints and urgent incidents, ensuring timely follow-up and resolution of issues. Documentation and Solution Development: Maintain documentation of product-related issues and develop corresponding technical solutions Quality and Service Risk Identification: Identify potential quality or service issues during daily customer relationship management; take a proactive manner in reporting relevant issue and following up to ensure timely resolution. Training and Reporting: Assess product post-market performance, prepare training materials for new colleagues to manage technical troubleshoo

Technical Support Specialist What you will do? Duties and responsibilities: • Provide technical and application support via phone and email as per the queues and customer needs • Understand the issue reported and ensure accurate resolution is provided to the customers, backed with complete documentation • Develop skills on analytical thinking and holistic problem solving of technical issues to troubleshoot real-time cases, including the correct use of knowledge-based articles • Contributes to SOPs, new procedures and updates as needed • Works closely with Level 2 Engineers/team to communicate and recreate customer issues (in lab) and solve complex problems to provide customers with an all-in-one support and solution experience • Adherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting the SLA’s and FCR (First Call Resolution) targets specified by the in-line Manager • Understand the product How you will do it? Experience required: • Technica

Technical Support Specialist What you will do? Duties and responsibilities: • Provide technical and application support via phone and email as per the queues and customer needs • Understand the issue reported and ensure accurate resolution is provided to the customers, backed with complete documentation • Develop skills on analytical thinking and holistic problem solving of technical issues to troubleshoot real-time cases, including the correct use of knowledge-based articles • Contributes to SOPs, new procedures and updates as needed • Works closely with Level 2 Engineers/team to communicate and recreate customer issues (in lab) and solve complex problems to provide customers with an all-in-one support and solution experience • Adherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting the SLA’s and FCR (First Call Resolution) targets specified by the in-line Manager • Understand the product How you will do it? Experience required: • Technica

Technical Support Specialist What you will do? Duties and responsibilities: • Provide technical and application support via phone and email as per the queues and customer needs • Understand the issue reported and ensure accurate resolution is provided to the customers, backed with complete documentation • Develop skills on analytical thinking and holistic problem solving of technical issues to troubleshoot real-time cases, including the correct use of knowledge-based articles • Contributes to SOPs, new procedures and updates as needed • Works closely with Level 2 Engineers/team to communicate and recreate customer issues (in lab) and solve complex problems to provide customers with an all-in-one support and solution experience • Adherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting the SLA’s and FCR (First Call Resolution) targets specified by the in-line Manager • Understand the product How you will do it? Experience required: • Technica

Technical Support Specialist What you will do? Duties and responsibilities: • Provide technical and application support via phone and email as per the queues and customer needs • Understand the issue reported and ensure accurate resolution is provided to the customers, backed with complete documentation • Develop skills on analytical thinking and holistic problem solving of technical issues to troubleshoot real-time cases, including the correct use of knowledge-based articles • Contributes to SOPs, new procedures and updates as needed • Works closely with Level 2 Engineers/team to communicate and recreate customer issues (in lab) and solve complex problems to provide customers with an all-in-one support and solution experience • Adherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting the SLA’s and FCR (First Call Resolution) targets specified by the in-line Manager • Understand the product How you will do it? Experience required: • Technica

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview For over 40 years Atrens-Counsel (AJG) has been providing customized insurance solutions to protect our clients. Our focus not only includes providing a high level of insurance coverage and unparalleled service, but also to work with our clients to manage their insurance coverage for the long-term. Our Technical Support Services department is hiring, and we are looking to bring on a

Our client, in South Burlington, VT is seeking technical support representative to join their team. As a technical support representative, you will be the support person for those that are having trouble with their products or services they purchased and help them resolve issues. Job Title: Technical Support Representative Location: South Burlington VT Pay Range: Tiered Pay out, Starting around 17.50 an hour, for the first 30-60 days then when training is complete, you move up to 18-19 an hour, then at 90 days 20-21 an hour. What’s the Job? Be able to explain product warranties and answer service questions Enter service requests and calls into data base Set up and call and make appointments for customers Actively listen and ask questions to determine the best outcome Use inventory control and shipping software to process orders What’s Needed? Preferred at least 3-6 months experience in similar field Able to sales, upselling, returns, warranties and credits Ability to assemble and reass