Technical Support Lead Salary at Arena Products Inc BETA

We're Hiring: Customer Support Specialist – Join a Leader in Excavation Software! We are a leading software company focused on the excavation industry, helping estimating teams around the world save time, improve accuracy, and enhance project profitability for over 35 years. We're looking for a passionate Customer Support Specialist to join our dynamic, innovative team based in Rochester, NY. What You’ll Be Doing: Use phone, email, and remote access to support our CAD and PDF-based excavation takeoff software Train new and existing users on the application via MS Teams Support the rollout of new features to our growing subscriber base Collaborate with our development team to define and prioritize new features Assist in creating new training content What We’re Looking For: Strong ability to build rapport and communicate effectively with all types of people, especially via remote channels Eagerness to learn new skills and software Positive attitude with a passion for problem-solving Stro

Job Description Summary This role supports our field service operations for North America. Daily activities will include working with customers to arrange technical support, assistance in RMA's and directing inquiries to internal experts. Daily work in ERP system, SFDC/ServiceMax, Microsoft Office Suite, and online storage spaces. Running of reports, manipulation of large amounts of data, interfacing with internal staff at various levels and supporting administrative tasks as needed. Job Description Essential Responsibilities As the Operation Support Specialist, you will: Supports the North America Field Service Operations team. Interact with Customers, Sales teams and Finance, along with other GE teams to ensure timely and accurate data processing. Support the Technical Support and Operations teams with reports and administrative tasks. Monitor and assist with various projects and activities to ensure follow through and completion. Assist with creating service agreements and supportin

Company Description BCC Software is the leading postal and presort software solutions provider. With over 45 years of industry experience, we are dedicated to ensuring that all of our software products and marketing solutions are always ahead of the curve and compliant with the latest USPS® regulations. Job Description Essential Functions Consistently demonstrates integrity and high work standards reinforcing the BCC mission statement "How Can I Help?". Serves as the first line of contact and support for BCC Software's customers in a telephone support environment. Develops and maintains knowledge of BCC Software's Windows and Linux products. Attends training as required to keep current with products, technologies, and customer service-related skills. Assists customers with questions, problems, or technical issues with the company's software products. Consults with customers regarding postal requirements and industry products. Troubleshoots customer software and hardware issues, recomme

Job Description Job Description Job Title: Level 2 Systems Engineer Location: Rochester NY About Us: We are a leading managed services company dedicated to providing top-notch IT solutions and support to our clients. Our mission is to deliver exceptional technology services and to ensure our clients' IT infrastructure operates smoothly and efficiently. We are currently seeking a skilled and motivated Level 2 Systems Engineer with expertise in Azure and Microsoft 365 to join our dynamic team. Position Overview: As a Level 2 Systems Engineer at Info Advantage, you will be responsible for providing advanced technical support and solutions to our clients, focusing on Azure and Microsoft 365 environments. You will work closely with our Level 1 support team to resolve complex issues, implement system enhancements, and ensure the overall stability and performance of our clients' IT systems. The ideal candidate will possess strong technical skills, relevant certifications, and a proactive appr

Job Purpose: The Technical Support Technician -will work as a member of the CallTower's Technical Support Team. The position is responsible for managing support cases for CallTower's suite of products as well as providing timely customer communication. The technician will work collaboratively with fellow team members to take a holistic approach to customer technical support issues. The position will escalate to Sr. Technical Support Technicians/Support Engineers to resolve issues. Potential candidates must be CallTower dedicated, action oriented and smart and inquisitive. Duties: •Manage and troubleshoot, high profile and difficult technical issues. Working issues to resolution and achieving customer satisfaction •Specialize in working issues for CallTower's hosted platforms •Provide updates to customers and management on the status of urgent and high-profile issues •Interact and escalate issues with CallTower's vendors and third-party groups •Provide accurate and timely updates to our

Adecco Permanent Recruitment is seeking a Technical Support and Training Specialist in Rochester, New York. We are seeking candidates with a background in CAD/Blueprint reading, experience with Windows 11+OS, and a Bachelor's Degree (preferably in Engineering). A competitive starting salary, in addition to full benefit (health, dental, vision, 401k and Profit Sharing) are perks of this opportunity. Candidates with 2-3 years of experience, or recent college graduates are encouraged to apply! What you will be doing Use phone, email, and remote access to support our CAD and PDF based excavation takeoff software Train new and existing users how to master the application using MS Teams Support the roll out of new application features as they are released to our growing subscriber base Work closely with our development team to define new features and prioritize issues Assist in the creation of new training content What we are looking for in you Ability to make connections with all types of p

Kodak is Hiring! Eastman Kodak Company is looking for a Controls Systems Specialist to join our team in Rochester, NY. We are seeking an individual with the background to be successful supporting our ESTAR Manufacturing Operations located within Eastman Business Park in Rochester, NY. Primary Responsibilities • Provide technical support for the operation, maintenance and continuous improvement of manufacturing instrumentation and process control systems. • Work closely with operations, process engineers, and maintenance to understand the business and user needs and priorities. • Provide full life cycle support of control systems in the area, including developing requirements, programming support, commissioning, and ongoing hardware and software maintenance. • Support upgrade projects for existing Reliance Automax Machine Coordinated Drive Control Systems including identifying system hardware and software architecture improvement opportunities. • Provide hardware and integration support

Kodak is hiring! We are looking to hire an Electrical Engineering Technologist with a BT in Electrical Engineering Technology to join our Advanced Materials & Chemicals team in Rochester, NY. The position is in our Film Sensitizing Machine Operations located within Eastman Business Park in Rochester, NY. Our volumes are growing, and we need to expand our workforce. At this stage of our comeback, Kodak is truly a place where you can make a difference. Primary Responsibilities: • Support upgrade projects to replace existing Rockwell Automation PLC based control systems, Reliance Automax Machine Coordinated Drive Control Systems and update our Automated Guided Vehicles including identifying system hardware and software architecture improvement opportunities. • Provide technical support for the operation, maintenance and continuous improvement of manufacturing instrumentation and process control systems. • Work closely with operations, process engineers, and maintenance to understand the b