Support Engineer Salary at Astaro Corp BETA

How much does an Astaro Corp Support Engineer make?

As of March 2025, the average annual salary for a Support Engineer at Astaro Corp is $74,541, which translates to approximately $36 per hour. Salaries for Support Engineer at Astaro Corp typically range from $66,037 to $83,657, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Astaro Corp Overview

Website:
astaro.com
Size:
100 - 200 Employees
Revenue:
$10M - $50M
Industry:
MFG Durable

Astaro offers the most complete and easy to use network security appliances available. Astaro™s award-winning products provide the latest protection with the best total cost of ownership. Software, hardware and virtual appliance offerings provide users the flexibility to meet a wide variety of deployment scenarios. Distributed by a growing worldwide network of more than 2,500 resellers, more than 56,000 Astaro installations protect business, school and government networks against IT security threats. Astaro, headquartered in Karlsruhe, Germany, offers free downloads of its products at www.astaro.com.

See similar companies related to Astaro Corp

What Skills Does a person Need at Astaro Corp?

At Astaro Corp, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
  2. Technical Support: Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
  3. Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
  4. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  5. Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.

Related Jobs

Snaju Inc.
Cambridge , MA

About DartNode:DartNode is a leading provider of high-performance cloud and bare-metal hosting solutions, serving clients globally with scalable and cost-effective infrastructure services. We operate a state-of-the-art 24-rack datacenter with over 400 RU of servers, catering to thousands of VPS, dedicated, and colocation customers. Our commitment is to deliver reliability, top-notch performance, and exceptional customer support, ensuring a seamless experience for our clients.Position Overview:We are seeking a talented Support Engineer I to join our dynamic team and provide technical assistance to customers through ticket-based support. As the frontline of technical support, you will be responsible for troubleshooting hosting-related issues, diagnosing server and network problems, and assisting customers in resolving common challenges with their VPS, dedicated servers, and colocation services. This role presents an excellent opportunity for individuals passionate about cloud computing,


Sponsored
3/4/2025 12:00:00 AM
Integration International Inc.
Andover , MA

Job Responsibilities: Is in charge of providing a strong Level 2 support to business stakeholders on cloud-based platforms, technologies and integrated systems as part of EcoStruxure Platform Technology practice. Duties and responsibilities: • Understand how the digital solution in IOT enabled platform and integrated systems supporting the Business Process End-To-End • Support internal and external customer using our internal IoT platform. • Taking ownership of tickets and driving to quick + effective resolutions within defined Service Operation processes. • Improve customer experience by reducing time to resolution for support cases. • Participate on major incident troubleshooting up to resolution. • Drive complex issues to closure by coordinating with development & other support teams. • Work actively with team members to contribute towards production stability. • Engage with Tech Leads on transition of developed IT solutions to be supported in Run mode. • Communicate effectively wit


Sponsored
3/2/2025 12:00:00 AM
Nihon Kohden America
Boston , MA

The Field Support Engineer is responsible for direct customer facing activities in support of technical services onsite for the Boston Metro area. This includes but is not limited to, biomedical service support, representation of NKA technical services in meetings, or general response to escalated issues. Essential Functions and Main Duties Support of biomedical services for NKA products. Conducting meetings with the hospital technical teams. Conduct trainings and technical tips and recommendations in support of biomedical staff. A technical conduit/liaison between NKA and customers. Project manage or act as the technical lead for any NK projects at the hospital i.e., updates and remediations etc. Adhere to all company policies, procedures, and business ethics codes. Duties may be modified or assigned at any time based on business need. Qualifications Education / Certification / Experience Required Bachelor's degree in information technology, biomedical engineering or related disciplin


Sponsored
3/1/2025 12:00:00 AM
Dexian
North Smithfield , RI

We are seeking a Production Support Engineer to maintain and optimize critical applications in a fast-paced environment. The ideal candidate will have experience troubleshooting production issues, ensuring system stability, and collaborating with cross-functional teams to enhance performance and reliability. Key Responsibilities: Application Support & Maintenance: Monitor and maintain Java, J2EE, Spring Boot, and Spring Batch applications, ensuring smooth operation and minimal downtime. Incident Management & Troubleshooting: Identify and resolve issues related to REST APIs, JSON, XML, and microservices, conducting root cause analysis and implementing long-term solutions. Database & Performance Optimization: Support and optimize SQL and NoSQL databases, leveraging JPA and Hibernate for efficient data processing. Automation & Deployment: Manage containerized applications using Docker/Kubernetes and maintain CI/CD pipelines with GitLab, Jenkins, Azure DevOps, Maven, and SonarQube for code


Sponsored
2/28/2025 12:00:00 AM
Akeneo
Boston , MA

Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the practice of product experience management. At Akeneo, our teammates are the driving force behind who we are and where we want to go as a company. We work every day to shape a first-class work environment and culture, which is rooted in our core values of Humble Hunger, Diligent Benevolence, Responsible Pioneers and Inclusive Community! Our Purple Fire isn't just a set of values; it's our unique way of igniting passion and driving excellence. Bold and fun, with a hint of the unexpected - it is the essence of who we are. We want our people to help us grow and to grow with us, and that's why we do whatever it takes to equip our employees wi


Sponsored
2/28/2025 12:00:00 AM
HyperLight
Cambridge , MA

Photonics Customer Support Engineer HyperLight is a venture-backed startup spun off from Harvard University in 2018 based on discoveries that enabled thin-film lithium niobate (TFLN) photonics. Our photonic integrated circuits offer exceptional performance unmatched by other materials and are manufactured at high volume and low cost. We design and manufacture tailored chips for customers around the world for optical communications, sensing, and emerging photonic technologies like quantum computing and AR/VR. We partner with our customers from conceptualization to mass production to deliver new regimes of system performance. Our growing team is looking for a Customer Support Engineer. The person in this position will be responsible for supporting our growing customer base, handling customer inquiries, and providing technical support during pre- and post-sales activities. The success of the HyperLight team originates in individuals who strive for excellence and continuous learning, and p


Sponsored
2/28/2025 12:00:00 AM
Merge IT LLC
Boston , MA

Our enterprise-level client in Boston, MA, has an immediate need for an IT Support Engineer. Please see below for full details Job Notes: -3-6+ month contract / extendable and perm possible with good performance. -ASAP start date -Onsite in Boston, MA. -Drug & Background required. Responsibilities: •Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. •Documents, maintains, upgrades or replaces software systems. •Supports and maintains user account information including rights, security and systems groups. •Install, upgrade, support and troubleshoot 10, Windows 7 and Microsoft Office, Apple, Mac, iPhones, iPads, and any other authorized desktop applications •Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment •Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment, etc. •Performs work in compliance within


Sponsored
2/28/2025 12:00:00 AM
Cinter Career Services
Boston , MA

Client (industry): IT Services Working Location: Boston, MA (Hybrid days/week) Working hours: Employment Type: Contract, Full-time Pay: $32 - $35/hour (DOE) Job Overview The IT Support Engineer will be responsible for troubleshooting technical issues, providing technical and customer support, and ensuring the smooth operation of various operating systems. This position requires commuting to end-client(s)'s location a few days per week. Key Responsibilities Configure internal office server, PC, network, telephony hardware, and software for clients. Perform on-site installation of server, PC, network, telephony hardware, and software for clients. Perform troubleshooting for remote and on-site server, PC, network, telephony hardware, and software for clients. Provide support for server, PC, network, t4elephony hardware, and software administration to clients. Perform installation and troubleshooting at site. (Required business trip) Compose and issue work records and project records of in


Sponsored
2/28/2025 12:00:00 AM

Check more jobs information at Astaro Corp

Job Title Average Astaro Corp Salary Hourly Rate
2 Electrical Estimator $80,896 $39
3 Chief Operating Officer $480,081 $231
4 Civil Engineering Technician $61,872 $30
5 Piping Engineer $73,592 $35
6 Program Manager $146,176 $70
7 Senior PreSales Consultant $111,340 $54
8 General Manager $144,082 $69
9 Center Director $82,921 $40

Hourly Pay at Astaro Corp

The average hourly pay at Astaro Corp for a Support Engineer is $36 per hour. The location, department, and job description all have an impact on the typical compensation for Astaro Corp positions. The pay range and total remuneration for the job title are shown in the table below. Astaro Corp may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $74,541 look to you?

FAQ about Salary and Jobs at Astaro Corp

1. How much does Astaro Corp pay per hour?
The average hourly pay is $36. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Astaro Corp?
According to the data, the highest approximate salary is about $83,657 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Astaro Corp?
According to the data, the lowest estimated salary is about $66,037 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.