Technical Support Salary at Banktrade Llc BETA

Description The client is searching for a great new addition to the team! We are looking for a self-driven and customer focus level 1 technical support agent. This induvial needs to be residing in New York. The level 1 support agent is a crucial member of the Operations Team. They will have an integral role in providing advanced support for inquiries that our equipment operators cannot solve. This individual will be a core contributor within our organization and collaborate cross-functionally to ensure issues are surfaced, triaged, and tracked until a resolution is achieved. The ideal candidate will possess a solid foundation of both technical and customer service experience. They will have the ability to resolve complex issues with professionalism and poise. They will work closely with our software and engineering teams to continuously challenge/define/refine what support means and constantly deliver on these goals to achieve the highest levels of customer satisfaction. Responsibiliti

This role is focused on troubleshooting and supporting laboratory instrumentation, NOT IT/software support. About the Company: Milestone's innovative solutions have been developed for laboratories around the world performing sample preparation, with the aim of helping them, by offering an integrated solution able to render their activity easier, faster and safer. With over 50 patents and 20,000 systems globally we are a market leader committed to providing the scientific and industrial communities with the highest quality instrumentation. About the Role We are seeking an experienced service engineer to provide in-house technical and application support for our laboratory instrumentation, including microwave digestion products, mercury analyzers, and clean chemistry solutions. This position requires strong troubleshooting abilities and a customer-focused approach to resolve client issues efficiently. This role is ideal for experienced Field Service Engineers looking to transition into a

Since our founding in 1919, The New School (TNS) has redrawn and redefined the boundaries of intellectual and creative thought as a preeminent academic center. Our rigorous, multidimensional approach to education dissolves walls between disciplines and helps nurture progressive minds. At our university, students have the academic freedom to shape their unique, individual paths for a complex and rapidly changing world. Our colleges include Parsons School of Design, Eugene Lang College of Liberal Arts, the College of Performing Arts, The New School for Social Research, the Schools of Public Engagement, and Parsons Paris. We are looking for a technical support professional with a wide breadth of experience and a drive to learn new technology, to join our team as a Technical Support Specialist. Reporting to the Academic Technology Manager of Collaborative Technologies, the Technical Support Specialist will provide level 3 technical support, maintenance and repair of our wide variety of AV

What We Do Wagmo is a new type of pet health company focused on empowering and inspiring responsible pet parenting through top-tier pet benefits provided by employers. From everyday care to rainy-day emergencies, we offer tech-enabled solutions that are optimized for value and flexibility so that our pet parents always feel confident that they are giving their pets the care they deserve. What's Important To Us We solve hard problems all day long but hang out with dogs while we do it. We value authenticity and efficiency and have no time for egos. We prioritize performance over pedigree, compensate fairly, and never take ourselves too seriously. Our values are core to who we are and how we operate. We talk about them all the time. These are not just things posted on a wall. We will interview for them, hold each other accountable to them, and make sure we work with every single person we interact with in a way that's consistent with these values. About The Role We're looking for a Techni

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work®! At Yext, the Technical Support Team is a group of technically savvy, social people who enjoy helping customers and solving complex problems. Core responsibilities include assisting our Clients on the Yext platform, troubleshooting escalated technical issues in real-time and providing best practices. As a Technical Support Specialist, you will

Essential Duties and Responsibilities: Technical Support: This will involve extensive phone interaction with customers to diagnose field problems and provide instructions to correct them. Availability and rapid response will be required. Good listening and oral communication skills must be used to efficiently extract relevant information from the caller, which will lead to proper diagnoses and accurate instructions to address the situation. Manage RMA Process: Orchestrate the entire RMA process from initiation to closure. This includes providing authorization to return products, evaluation and failure analyses of returns, determination of warranty or non-warranty, pricing, and receipt of PO from the customer, and managing process through the closure of RMA record. Also, periodic reports should be provided to management documenting all RMA activity. Additional requirements will include providing trend analysis reports to management to identify warranty costs, product quality issues, tra

Help us shape the future of mobility At Volvo Cars, we're on an exciting journey to shape the future of mobility. We're building direct relationships with customers, and aim to be a leader in new technology. It's so exciting - we're well on our way on our journey towards full electrification. Join us and become a part of our vision for the future - a future that's both exciting and a catalyst for positive change. Let's Introduce Ourselves Volvo's mission is to be the world's most progressive and desired premium car company and to make people's lives less complicated. Here at Volvo we are looking for individuals that want to be a part of this progressive change as well as be talented, committed and fun spirited when joining our globally diversified workforce. Employees at Volvo Car Inc. are the key component to our current and future success. We continue to follow the initial core values instilled by our founders Assar Gabrielsson and Gustaf Larson (Gothenburg, Sweden Circa 1927). Every

This position can be based out of San Francisco, New York, or remote (we accept candidates from the following states: AZ, CA, CO, CT, FL, GA, HI, IL, MA, MI, MN, MT, NC, NJ, NV, NY, OH, OK, OR, PA, TX, UT, WA, WI). OVERVIEW We are looking for a Technical Support Specialist to join our Customer Support team. This role will report to the Manager of Customer Support and will have an immediate and lasting impact on our business by supporting core customers and products. In this role, you will be given agency in your day to day work and your voice will be heard across internal teams. Nuanced investigations, continual product advancement, and customer interactions mean each day is unique; there aren't any repetitive tasks to be found here. As our team reaches goals we work together to set new ones to ensure we continually improve as a team. As a member of the Customer Support function, you will: Contribute to the smooth day-to-day operation of the Support team, including managing customer es