Director, Customer Care Salary at Breezeline BETA

How much does a Breezeline Director, Customer Care make?

As of April 2025, the average annual salary for a Director, Customer Care at Breezeline is $217,186, which translates to approximately $104 per hour. Salaries for Director, Customer Care at Breezeline typically range from $190,867 to $242,022, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Breezeline Overview

Website:
breezeline.com
Size:
1,000 - 3,000 Employees
Revenue:
$500M - $1B
Industry:
Telecom

Cogeco US, operating as Breezeline, a subsidiary of Cogeco Communications Inc. (TSX: CCA), is the eighth-largest cable operator in the United States. The company provides its residential and business customers with Internet, TV and Voice services in 12 states: Connecticut, Delaware, Florida, Maine, Maryland, New Hampshire, New York, Ohio, Pennsylvania, South Carolina, Virginia and West Virginia. Cogeco Communications Inc. also operates in Québec and Ontario, in Canada, under the Cogeco Connexion name. Cogeco Inc.s subsidiary, Cogeco Media, owns and operates 23 radio stations serving audiences across the province of Québec, as well as a news agency.

See similar companies related to Breezeline

What Skills Does a person Need at Breezeline?

At Breezeline, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
  2. Planning: An act or process of making or carrying out plans. Establishment of goals, policies, and procedures for a social or economic unit city planning business planning.
  3. Initiative: Taking decisive action and initiating plans independently to address problems, improve professional life, and achieve goals.
  4. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  5. Analysis: Analysis is the process of considering something carefully or using statistical methods in order to understand it or explain it.

Related Jobs

Rentex Audio Visual & Computer Rentals
Canton , MA

Job Description Job Description Do you want great benefits, great pay, and an opportunity for advancement with a company that is growing? Have some technical and AV knowledge? Rentex is seeking a highly motivated Customer Service Manager who will be responsible for assisting Account Managers in renting our AV and computer products to clients. The right candidate will have AV knowledge and a great customer service mindset. You will respond to customer requests, write orders and help Rentex remain a leader in our industry! What you will work on. · Provide excellent customer service to external and internal clients · Maintain clear and concise communication with co-workers · Escalate unresolved issues to the appropriate internal contacts · Effectively manage a high volume of emails with professionalism · Build and maintain rapport with Account Managers and different departments across the company · Consistently improve knowledge of Rentex rental inventory through self-study, monthly team


Sponsored
4/28/2025 12:00:00 AM
LAZ Parking Limited LLC
Providence , RI

Job Description Job Description What's in it for you? We are redefining parking management and having fun doing it! To support our companys culture of investing in our people, we offer employees the following perks: Hiring immediately! Base Pay - $15-$17/hour Cash Tips Daily Flexible Schedule- we are looking for AM, PM and Overnight shifts Growth Opportunities Pay Activ On-demand access to earned wages, get up to 50% of your earned wages immediately Paid training The following programs are available to help support you, free of charge. Health Coaching & Resources- One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not. Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling. Smoking Cessation Program Additional Benefits: 401(k) with Employer Match Medical, dental, vision 3 plan options! The Spirit of the Position: TheCashieris responsible for greeting, engaging, and int


Sponsored
4/28/2025 12:00:00 AM
Brightpath Associates LLC
North Reading , MA

Here are the Job Details: Job Title: Accountant Location: North Reading, MA (Onsite) Job Description: Position Summary We are seeking a highly organized and detail-oriented Accountant or Senior Accountant to support key financial functions. Reporting to the company President and working closely with the Director of Client Services and our fractional Controller, this individual will be responsible for managing day-to-day accounting operations including billing, accounts receivable, broker commission payments, account reconciliations, and client funding requests. Key Responsibilities · Manage our billing database and accounts receivable processes · Coordinate and process broker commission payments · Reconcile bank accounts on a regular basis · Support the outside controller month-end close process as needed · Help maintain accounting policies, procedures, and internal controls · Collaborate cross-functionally with operations and service teams to support financial accuracy and transparenc


Sponsored
4/27/2025 12:00:00 AM
Boston Medical Center
Brighton , MA

Job Description I. Position Function: Under the direction of the Lead Operator, performs telephone answering, paging and other telecommunication services utilizing the Meridian and Xtend systems. Performs telecommunications functions without requiring constant supervision. II. Job Relationships: Reports to Lead Operator and to the Director of Telecommunications Must be able to effectively communication with all medical center personnel and the general public in a professional manner. III. Authority: Refer to Job Responsibilities. IV. A. Responsibilities/Essential Functions: 1.) "Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards." Skilled utilization of the computerized telephone/paging system (Xtend) (includes data input). Answer, assist and direct a high volume of calls efficiently while communicating clearly, politely and professionally. Perform paging/answering services for medical center st


Sponsored
4/27/2025 12:00:00 AM
Atria Senior Living - Marina Place
Quincy , MA

Overview: We create communities where employees thrive in their work, helping our residents thrive in their homes. We strive to enhance the lives and exceed the expectations of those we serve every day. To do this, we cultivate the diverse talents of our team members in order to achieve something together that they could not do alone. Atria Senior Livings family of brands has immediate openings for individuals looking for a career with competitive pay and outstanding benefits, including: Paid holidays and PTO Community employees may receive annual anniversary rewards dependent on classification Employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results Benefits package also includes Health, Dental, Vision, and Life Insurance Retirement Savings Plan / 401(k) employer match Tuition reimbursement (U.S Based Communities) *Enrollment in benefits varies by employee classification; anniversary reward amounts vary by l


Sponsored
4/27/2025 12:00:00 AM
Boston University
Boston , MA

Events & Conferences is a division of Auxiliary Services responsible for the coordination of University-wide events, room scheduling of University events, management of the summer conference operations, management of a campus arts venue, and the coordination of non-University conferences and events throughout the year. Our mission is to support the academic enterprise of a vibrant research institution by providing comprehensive service and event planning resources at an exceptional value to campus departments and external clients. We are seeking applicants for a Marketing and Events Manager. Reporting to the Assistant Director of Client Services, this position will support the marketing and registration activities of the department as well as serve as a primary contact for conferences and events. Responsibilities include: + Developing and implementing marketing strategies to promote Boston University's event venues, targeting a wide range of events such as day-only, multi-day, overnigh


Sponsored
4/26/2025 12:00:00 AM
Creative Cove Inc.
Boston , MA

Our Boston agency is looking for a client facing Sr. Digital Project Manager with 7+ years' experience for an immediate hire for a six month contract. Previous experience working with ad agencies, ideally for 5+ years, are a must for this role. Experience with pharma/healthcare clients required for this role. In this role, you'll be the POC for the agency client's cross-channel digital projects. Coming from a background for either Account or Project Management at an agency is required for this role. A member of the day-to-day client services team, and has proactive and regular client communication as the leader for the team, serving as both a daily contact and escalation point for clients Grows strong and trusted direct client relationships Expands the client relationship to all client account stakeholders and partners Ensures quality account management deliverables, including: status reports, meeting agenda and discussion items, as well as accurate and actionable next steps Is account


Sponsored
4/25/2025 12:00:00 AM
Plymouth Rock Assurance
Boston , MA

Overview: The Director of Customer Service and Operations will work closely with the leadership team in developing strategy, with particular emphasis on exceeding service standards, engaging employees, optimizing our operations and enhancing the Customer and Agency Experience. The Director will develop recommendations on business practices, technologies and strategic priorities, and subsequently oversee the implementation of relevant process changes to ensure the achievement of departmental and company goals/objectives. He/She will work closely with cross company service centers to identify and implement best practices. Essential Functions and Responsibilities: Leads operations and processes associated with service activities and policy services. Creates and leads a culture of service excellence. Fosters an enthusiastic environment that is team-oriented, customer focused, and quality driven. Drive operation improvements that will minimize expenses while delivering on service level obje


Sponsored
4/24/2025 12:00:00 AM

Check more jobs information at Breezeline

Job Title Average Breezeline Salary Hourly Rate
2 Account Manager $100,042 $48
3 Administrator $66,013 $32
4 Business Accounts Executive $111,671 $54
5 Business Development $103,465 $50
6 Business Services Technician $69,252 $33
7 Cable Service Technician $79,275 $38
8 Channel Account Manager $100,042 $48
9 Child Care Specialist $39,797 $19
10 Courier $46,299 $22
11 Customer Care Representative $53,926 $26
12 Customer Service Representative $47,616 $23
13 Design Engineer $165,081 $79

Hourly Pay at Breezeline

The average hourly pay at Breezeline for a Director, Customer Care is $104 per hour. The location, department, and job description all have an impact on the typical compensation for Breezeline positions. The pay range and total remuneration for the job title are shown in the table below. Breezeline may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $217,186 look to you?

FAQ about Salary and Jobs at Breezeline

1. How much does Breezeline pay per hour?
The average hourly pay is $104. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Breezeline?
According to the data, the highest approximate salary is about $242,022 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Breezeline?
According to the data, the lowest estimated salary is about $190,867 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.