Service Desk Lead Salary at Cerge BETA
How much does a Cerge Service Desk Lead make?
As of May 2025, the average annual salary for a Service Desk Lead at Cerge is $64,756, which translates to approximately $31 per hour. Salaries for Service Desk Lead at Cerge typically range from $59,181 to $70,752, reflecting the diverse roles within the company.
It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.
DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.
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What Skills Does a person Need at Cerge?
At Cerge, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
- Help Desk: The activities involved in handling and resolving customer grievances and issues faster and efficient by a ticketing system.
- IT Support: Assisting with managing, maintaining, and repairing business technology to ensure all IT functions work seamlessly.
- Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
- Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
- Technical Support: Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Related Jobs
Check more jobs information at Cerge
| Job Title | Average Cerge Salary | Hourly Rate | |
|---|---|---|---|
| 2 | Business Coordinator | $70,358 | $34 |
| 3 | Computer Assistant | $57,804 | $28 |
| 4 | Manager, Business | $131,035 | $63 |
| 5 | Technical Project Coordinator | $70,581 | $34 |
| 6 | Project Coordinator | $60,321 | $29 |
| 7 | Support Specialist | $55,601 | $27 |
| 8 | Manager, Service Desk | $106,878 | $51 |
Hourly Pay at Cerge
FAQ about Salary and Jobs at Cerge
The average hourly pay is $31. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
According to the data, the highest approximate salary is about $70,752 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
According to the data, the lowest estimated salary is about $59,181 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.