Manager, Help Desk Salary at City Of Mobile BETA

How much does a City Of Mobile Manager, Help Desk make?

As of April 2025, the average annual salary for a Manager, Help Desk at City Of Mobile is $101,053, which translates to approximately $49 per hour. Salaries for Manager, Help Desk at City Of Mobile typically range from $89,689 to $113,041, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

City of Mobile Overview

Website:
cityofmobile.org
Size:
1,000 - 3,000 Employees
Revenue:
$200M - $500M
Industry:
Edu., Gov't. & Nonprofit

Mobile is the county seat of Mobile County, Alabama, United States. The population within the city limits was 195,111 as of the 2010 United States Census, making it the third most populous city in the State of Alabama, the most populous in Mobile County, and the largest municipality on the Gulf Coast between New Orleans, Louisiana, and St. Petersburg, Florida. Alabama's only saltwater port, Mobile is located at the head of the Mobile Bay and the north-central Gulf Coast. The Port of Mobile has always played a key role in the economic health of the city beginning with the city as a key trading center between the French and Native Americans down to its current role as the 12th-largest port in the United States. Mobile is the principal municipality of the Mobile Metropolitan Statistical Area. This region of 412,992 residents is composed solely of Mobile County; it is the third-largest metropolitan statistical area in the state. Mobile is the largest city in the Mobile-Daphne-Fairhope CSA, with a total population of 604,726, the second largest in the state. As of 2011, the population within a 60-mile (100 km) radius of Mobile is 1,262,907. Mobile began as the first capital of colonial French Louisiana in 1702. During its first 100 years, Mobile was a colony of France, then Britain, and lastly Spain. Mobile first became a part of the United States of America in 1813, with the annexation of West Florida under President James Madison. In 1861 Alabama joined the Confederate States of America, which surrendered in 1865. As one of the Gulf Coast's cultural centers, Mobile has several art museums, a symphony orchestra, a professional opera, a professional ballet company, and a large concentration of historic architecture. Mobile is known for having the oldest organized Carnival celebrations in the United States. The festival began to be celebrated in the first decade of the 18th century by its first French Catholic colonial settlers. Mobile was host to the first formally organized Carnival mystic society, known ...

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What Skills Does a person Need at City Of Mobile?

At City Of Mobile, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Help Desk: The activities involved in handling and resolving customer grievances and issues faster and efficient by a ticketing system.
  2. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  3. Service desk: A service desk is the single point of contact between the service provider and users for everyday activities. Goal of a service desk is to provide resolutions for user requests as efficiently as possible.
  4. Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
  5. Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.

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Check more jobs information at City Of Mobile

Job Title Average City Of Mobile Salary Hourly Rate
2 Accountant $81,522 $39
3 Activities Specialist $66,242 $32
4 Administration $48,264 $23
5 Administrative Assistant $48,264 $23
6 Assistant City Attorney $216,844 $104
7 Auditor $88,083 $42
8 Body Shop Supervisor $32,895 $16
9 Business Process Analyst $110,485 $53
10 Buyer $55,934 $27
11 Chief Technology Officer $274,333 $132
12 Clerk $38,400 $18
13 Communications Specialist $108,108 $52

Hourly Pay at City Of Mobile

The average hourly pay at City Of Mobile for a Manager, Help Desk is $49 per hour. The location, department, and job description all have an impact on the typical compensation for City Of Mobile positions. The pay range and total remuneration for the job title are shown in the table below. City Of Mobile may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $101,053 look to you?

FAQ about Salary and Jobs at City Of Mobile

1. How much does City Of Mobile pay per hour?
The average hourly pay is $49. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at City Of Mobile?
According to the data, the highest approximate salary is about $113,041 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at City Of Mobile?
According to the data, the lowest estimated salary is about $89,689 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.