Manager, Customer Care Salary at Focus Broadband BETA

How much does a Focus Broadband Manager, Customer Care make?

As of May 2025, the average annual salary for a Manager, Customer Care at Focus Broadband is $80,378, which translates to approximately $39 per hour. Salaries for Manager, Customer Care at Focus Broadband typically range from $71,801 to $89,959, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

FOCUS Broadband Overview

Website:
focusbroadband.com
Size:
50 - 100 Employees
Revenue:
<$5M
Industry:
Telecom

FOCUS Broadband offers a variety of communications services delivered over our next-generation one hundred percent fiber optic network to each address. We work to provide our customers with outstanding services at an excellent value backed by award-winning customer service. We are proud of our history of service and our reputation for putting our customers first. In addition to putting our customers first, FOCUS Broadband also invests in the communities we serve through annual donations, grant programs, and scholarships.

See similar companies related to Focus Broadband

What Skills Does a person Need at Focus Broadband?

At Focus Broadband, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. Customer Success: Customer success is a method for ensuring customers reach their desired outcomes when using an organization's product or service.
  3. Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
  4. Initiative: Taking decisive action and initiating plans independently to address problems, improve professional life, and achieve goals.
  5. Coaching: Coaching is a form of development in which an experienced person, called a coach, supports a learner or client in achieving a specific personal or professional goal by providing training and guidance.

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Check more jobs information at Focus Broadband

Job Title Average Focus Broadband Salary Hourly Rate
2 Real Estate Closing Coordinator $46,278 $22
3 Accountant $72,367 $35
4 Assistant Manager $81,995 $39
5 Business Solutions Specialist $86,478 $42
6 Client Support $49,653 $24
7 Director, Marketing $150,856 $73
8 Financial Secretary $109,935 $53
9 Geographic Information Systems Technician $51,676 $25
10 GIS CAD Technician $72,052 $35
11 Legal Assistant $54,358 $26
12 Manager Assistant $81,995 $39

Hourly Pay at Focus Broadband

The average hourly pay at Focus Broadband for a Manager, Customer Care is $39 per hour. The location, department, and job description all have an impact on the typical compensation for Focus Broadband positions. The pay range and total remuneration for the job title are shown in the table below. Focus Broadband may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $80,378 look to you?

FAQ about Salary and Jobs at Focus Broadband

1. How much does Focus Broadband pay per hour?
The average hourly pay is $39. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Focus Broadband?
According to the data, the highest approximate salary is about $89,959 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Focus Broadband?
According to the data, the lowest estimated salary is about $71,801 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.