Call Taker Salary at Forever21 Inc BETA

Job Description Job Description The Member Service Representative (MSR) is the first line of contact for HealthSmart MSO’s Client’s members and providers. The member services representative will assist members and providers with questions related to the Medi-Cal, Commercial, Covered California, Medicare and D-SNP programs for Orange and Los Angeles County’s. The incumbent will resolve member inquiries and complaints fairly and effectively. The incumbent will provide information regarding eligibility, enrollment, benefits and services to our Client’s eligible members and providers. Duties and Responsibilities: Achieves high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the member services team in completing department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Addresses member and provider inquiries, questions and concerns in all areas including eligibi

Job Description Job Description Customer Service Manager Job Responsibilities: Handle customer inquiries and complaints Provide information about our products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services. Prepares call center reports for upper management by collecting and analyzing data. Build up script and training material for new agents Evaluate agent’s performance reviews and overall team effectiveness with upper management. Help agents with challenging customer service issues. Monitors team performance and provide tools if necessary. Determines call center operational strategies by evaluating results and objectives. Maintains and improves call center operations by monitoring system performance and identifying and resolving problems. Presents quarterly call center action plans and objectives. Customer Service Manager Qualificati

Call Center Manager Please note: This position is contingent upon the award of a contract. We will provide updates on the status of the contract and next steps during the hiring process. Minimum Qualifications Summary Certification & Education Bachelor's degree and five years of experience; or a master's degree with four years of experience; or an associate degree with eight years of related experience; or 10 years of related experience with no degree. Experience Required A minimum of six years of supervisory experience in responding to requests for information and searching automated systems for data. Prior law enforcement or immigration related experience is preferred. Knowledge and experience working with RAD Apps; to include CRM tools. Bi-lingual (a minimum proficiency of a 2+ in Interpretation Performance according to the Interagency Language Roundtable Scale or its equivalent) Spanish and English required. Detailed information regarding the Interagency Language Roundtable Scale D

Proper Hospitality is seeking an experienced and dynamic Corporate Director of Call Center to lead and oversee the operations of our centralized call center, initially supporting two luxury hotels. A successful candidate will have the opportunity to develop and expand the call center operations to encompass additional properties within our luxury hotel collection. This role demands a strategic thinker with exceptional leadership skills, a commitment to excellence in customer service, and a deep understanding of the luxury hospitality market. Key Responsibilities Leadership and Management Lead and manage the call center team, ensuring high levels of performance, motivation, and professional development Develop and implement strategies to optimize call center operations, focusing on efficiency, customer satisfaction, and revenue generation Foster a collaborative and high-performance culture within the team Operational Oversight Oversee day-to-day operations of the call center, ensuring s

10585 - Customer Operation Supervisor II SUMMARY We are seeking a Customer Operation Supervisor II to oversee call center operations and ensure technical service-related levels are met or exceeded. The Customer Operation Supervisor is responsible for the effectiveness, performance and productivity of call center agents, and for designing and implementing improved processes or operational policies. They recommend changes to products or services to fulfill customer needs and quality control set for business operations. ESSENTIAL FUNCTIONS Customer Service (50%) Track and monitor all support cases to ensure timely resolution and follow up. Review customer support scenarios to identify opportunity areas and recommend/implement improvements though analysis and feedback. Improve customer service quality results by studying, evaluating, and re-designing processes and establishing and # communicating service metrics and monitoring and analyzing results. Establish efficient and balanced work fl

Job Description Job Description Telemarketing Dispatch Call Center Manager Overview The Telemarketing Dispatch Call Center Manager will oversee the daily operations of our telemarketing call center, ensuring efficient and effective dispatch of calls, alignment with business goals, and exceptional customer service. This role requires a dynamic leader with a strong background in telemarketing, dispatch management, and team leadership. Key Responsibilities · Lead and Manage Call Center Operations: Supervise and coordinate the daily activities of the telemarketing team, ensuring calls are dispatched effectively and in a timely manner. · Performance Monitoring: Regularly monitor and analyze call center performance metrics, including call volume, response times, and customer satisfaction, to identify areas for improvement and implement strategies to enhance efficiency. · Team Development: Train, mentor, and motivate telemarketing representatives, fostering a positive and productive work envi

Call Center Manager - Join Our Growing Team in Orange, CA ***This role requires you to be physically present at our location in Orange, CA*** About Us: At Do It Right Plumbers, we're not just about plumbing; we're about providing exceptional service and creating lasting relationships with our customers. We believe in the power of a positive and professional team environment to drive success. As we expand our operations, we're looking for a Call Center Manager who is passionate about building systems, processes, and teams from the ground up. This dual role combines call center management with marketing strategies, making it vital for our growth and customer satisfaction. What You'll Do: As our Call Center Manager, you'll play a dual role that's vital to our success. You'll be at the helm of developing our call center operations, ensuring we deliver unparalleled service to our customers. But your role doesn't stop there—you'll also act as a Marketing Manager of sorts, integrating marketi

**Fraud Quality Review Analyst** **WHAT IS THE OPPORTUNITY?** The Fraud Quality Review Analyst is responsible in assisting in reviewing, assessing, and reporting on the effectiveness and quality of work performed by Fraud Specialists. Will conduct internal quality reviews including but not limited to call samplings, case reviews and any other quality review functions in the department to ensure that all Fraud specialists are providing high quality service to our clients while following processes and procedures. **What you will do** + Conduct quality reviews including call samplings and any other quality assurance functions in the department to ensure that all Specialists are providing high quality service to our clients by analyzing and providing feedback. + Assist management in reviewing, assessing, and reporting on the effectiveness and quality of work performed by Specialists. + Uses quality monitoring data management system to compile and track performance at team and individual le