Lead Customer Service Agent Salary at Greyhound BETA

How much does a Greyhound Lead Customer Service Agent make?

As of March 2025, the average annual salary for a Lead Customer Service Agent at Greyhound is $56,888, which translates to approximately $27 per hour. Salaries for Lead Customer Service Agent at Greyhound typically range from $51,879 to $63,041, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Greyhound Overview

Website:
greyhound.com
Size:
3,000 - 7,500 Employees
Revenue:
$1B - $3B
Industry:
Transportation

Greyhound, founded in 1914 and headquartered in Dallas, Texas, is a provider of intercity bus transportation across North America.

See similar companies related to Greyhound

What Skills Does a person Need at Greyhound?

At Greyhound, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. CSR: Corporate social responsibility (CSR) is a business model that helps a company be socially accountable to itself, its stakeholders, and the public.
  3. Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
  4. Call center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
  5. Communication Skills: Communication skills are your ability to share or understand information, ideas, and feelings successfully.

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Check more jobs information at Greyhound

Job Title Average Greyhound Salary Hourly Rate
2 Admin. Assistant $71,810 $35
3 Admissions Coordinator $61,223 $29
4 AP Specialist $63,169 $30
5 Area Maintenance Manager $128,747 $62
6 Assistant Project Manager $129,635 $62
7 Assistant Store Manager $56,483 $27
8 Bar Manager $93,108 $45
9 Building & Facilities Engineer $168,511 $81
10 Bus Operators $50,105 $24
11 Business Administrator $59,722 $29
12 Call Centre Agent $45,709 $22
13 City Manager $64,930 $31

Hourly Pay at Greyhound

The average hourly pay at Greyhound for a Lead Customer Service Agent is $27 per hour. The location, department, and job description all have an impact on the typical compensation for Greyhound positions. The pay range and total remuneration for the job title are shown in the table below. Greyhound may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $56,888 look to you?

FAQ about Salary and Jobs at Greyhound

1. How much does Greyhound pay per hour?
The average hourly pay is $27. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Greyhound?
According to the data, the highest approximate salary is about $63,041 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Greyhound?
According to the data, the lowest estimated salary is about $51,879 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.