Helpdesk Salary at Gsh Group Plc BETA

Summary/Objective Will act as the first point of contact for users seeking word processing assistance and/or document problem resolution. The position requires an advanced level of familiarity and knowledge with technology and with a willingness to learn rapidly. A professional, personable demeanor is essential and with a dedication to customer service. The successful candidate will be self-motivated, flexible and willing to go the extra mile to solve problems. Advanced communication and people skills are critical to success. Essential Functions • Document production and editing utilizing Windows10, Office 2016, Office 365, iManage, Word, Excel and PowerPoint, Microsoft Outlook, Nuance PDF Converter, Adobe Acrobat, Kofax, Best Authority, Westlaw, Lexis, Aderant, and similar software; • Assist with Applications Upgrade testing and recommendations; • Assist with document conversion and clean up; create and revise complex legal documents adhering to Firm’s styles and guidelines; • User su

Helpdesk Analyst Job Number: 25-03890 Use your skills where innovative technology solutions begin. ECLARO is looking for a Helpdesk Analyst for our client in New York, NY. ECLARO's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity! Position Overview: Helpdesk Analyst: Serve as the central point of contact for IT support requests, ensuring timely ticket management, troubleshooting, and escalation. Responsible for handling, categorizing, prioritizing, and dispatching all incoming IT support tickets while providing excellent customer service. Key Responsibilities: Serve as the first point of contact for all IT support requests via phone, email, or ticketing system. Accurately log, categorize, prioritize, and assign tickets to the appropriate IT teams. Perform initial troubleshooting and resolution for common IT iss

Job Description The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. The New York City Department of Youth and Community Development (DYCD) supports youth and community services through contracts with a broad network of Human Service Providers throughout New York City. Our central task is administering available city, state, and federal funds to a wide range of innovative, practical, and quality programs that positively impact youth and communities. The Department of Youth and Community Development is seeking to hire a Helpdesk Analyst in the Agency Payment Unit (APU). Under the guidance of the Deputy Director of APU, the Analyst will be responsible for reviewing and routing incidents submitted via DYCD ServiceNow for all financial inquires. The analyst will provide technical assistance (TA) to

At FellowshipLIFE, we are dedicated to delivering compassionate, high-quality care that empowers older adults to thrive in the comfort of their homes. As a trusted leader in home care services, we are committed to making a meaningful impact on the lives of our clients and their families. We are seeking a full time a Tier I Help Desk Support Associate to provide first-level troubleshooting for computer hardware and software problems, cable TV services, wired and wireless network, internet access, analogue and digital phones, e-mail and server access, and all other calls to the IT Support line. ESSENTIAL FUNCTIONS Provides Tier I Helpdesk support for all issues submitted to the IT Helpdesk via Worx hub, telephone calls, or walk-ins. Maintains the Worx hub ticketing queue to ensure all work requests are resolved. Provides Tier I helpdesk support for all computer hardware and software problems. Provides Tier I support for all printers, copiers, scanners, fax machines, and AV systems. Provi

Job Title: Helpdesk Support Work Location: Minneapolis, MN (Remote) Contract Duration: 4+ Months Job Description: Service desk person- with basic knowledge of computer applications. This role involves troubleshooting, diagnosing, and resolving technical problems, ensuring smooth operations. Key Responsibilities: Respond to and resolve user inquiries and technical issues via phone, email, or in-person support. Troubleshoot and resolve hardware and software problems on desktops, laptops, printers, and other devices. Install, configure, and maintain operating systems, software, and applications. Ensure proper setup of workstations, including user profiles, system settings, and necessary software. Perform regular software updates and patches to ensure system security and functionality. Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the

We are conducting a search for a Technical Support Specialist with a minimum of 2 years of helpdesk experience, preferably within a law firm. This is a hybrid role, requiring 3 days in the office and 2 days remote work, Monday through Friday. The schedule may adjust based on the firm's needs, with flexibility to work a 7-hour shift between 8:00 a.m. and 7:00 p.m. The position is non-exempt and eligible for overtime. What You'll Do: Technical Support Specialist's primary responsibility is to respond to incoming requests to the IT Help Desk via phone, e-mail or walk-in. To quickly diagnose and resolve technical problems at first point of contact, and when necessary, escalate calls to the next level of service. The Support Specialist will follow up with users to ensure successful problem resolution and that all requests are documented accordingly. Additional responsibilities include assisting with IT related special projects and assignments. •Respond to requests for technical assistance i

Logistics: Role: AV Helpdesk Support Tech Location: Cedar Knolls, NJ Hybrid Schedule: M-F = 7am-4pm / must sit T, W, Th in the Cedar Knolls, NJ location, can work from home on Mondays & Fridays Pay Rate: $20-23/hr Duration: 6-Month contract to hire Must Haves: 2-5 years of professional experience in a client-facing IT Technician or similar role Perform call setups and problem determination for various AV and video conferencing systems (e.g., Crestron, Cisco, Logitech, Microsoft Teams, Zoom) Previous ticketing system experience (client uses Servicenow (SNOW)) Excellent problem-solving and troubleshooting skills. Pluses: Degrees or industry certification like a CTS, Biamp certification, etc Day to Day: The perfect Candidate for this role is someone who will be determined to finding a solution to the problem the ticket is presenting, rather than passing the buck. Someone one wants longevity and to grow within the organization. Resolving about 70 tickets on a monthly basis. Manage and main

Job Description Job Description NO H1S OR 3RD PARTIES. ONSITE 5 DAYS A WEEK IN MANHATTAN. Well-established MSP in Manhattan is seeking a highly skilled, customer service focused IT Support Services Manager who will be responsible for the delivery of efficient, highly reliable IT services for their clients. The IT Support Services Manager will oversee lead project teams and services including IT Helpdesk and ticketing, asset management, Azure Active Directory\O365, infrastructure maintenance, and desktop services. This is a hands-on technical role that requires the ability to plan, implement, and manage the broad-ranging IT service needs of client companies with a focus on customer service, technological efficiency, and responsive operational support to IT users both during normal working hours and after-hours as needed. RESPONSIBILITIES: Manage and maintain infrastructure to ensure optimal performance, security, reliability, and compliance with the each company's policies and industry