Tech. Support Salary at Itw Eae BETA

About The Engine The Engine opened its doors in June of 2017 to founders of early-stage companies working on disruptive technology. Founded by MIT, The Engine's mission is to provide capital, resources, and comprehensive support to help founders build the next generation of world-changing companies. We are growing to a new 155,000 SF building in Central Square, Cambridge in September 2022. Our building will include offices, meeting spaces, bio & chem labs, and maker/fabrication space. About the Role Our Community Operations Team is small, so everyone collaborates and helps each other by taking on any task- big or small- and maintaining a "can do" attitude. The team works together to ensure that guests and residents feel well cared for, the physical space is functional and organized, and events are well-planned and run smoothly. Some work is independent while other work requires collaboration with other members of the team or The Engine Accelerator staff. Areas of Responsibility Serve a

Job Description Job Description We’re looking for a detail-oriented, tech-savvy professional to join our Customer Service Operations team as a Customer Support Systems Analyst. This role ensures the systems and tools used by our service teams run smoothly, are optimized, and provide great experiences for both customers and employees. What You'll Do: Supporting, configuring, and optimizing customer-facing systems (e.g., IVR, CRM, Chat) Acting as a liaison between business users and IT Troubleshooting system issues and managing escalations Working with cross-functional teams on feature enhancements and releases What We're Looking For: 3–5 years in business systems or tech support roles Strong communication and analytical skills Experience with Twilio, Salesforce, or Sitecore preferred Bonus if you’ve worked in a utility or regulated environment Why You’ll Love This Job: Hybrid flexibility (Tues–Thurs in office, M/F remote) Collaborative, mission-driven team Opportunities to innovate and

Job Description Job Description We are a prominent sales and business development firm in the Boston area that represents top clients in the telecommunications and technology industries. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we’ve seen exceptional growth and success, which highlights our commitment to driving results and innovation. As the entry level Client Support Representative, you will work closely with clients and customers alike to bolster brand awareness in the community and in turn drive sales revenue. Our entry level Client Support Representatives are experts in our clients’ products and services, and they are excited to share their knowledge directly with consumers. If you’re a people-person with a passion for telling clients’ brand stories, we want to hear from YOU! Client Support Representative Day-to-Day Responsibilities: Work directly with customers to promote our clients’ brand, p

Job Title: Community Ambassador Location: Boston, MA Position Summary: We are seeking a proactive, service-oriented Community Ambassador to join our team. This is a client-facing role focused on delivering an exceptional experience to employees, guests, and vendors within the office. The ideal candidate will have a strong hospitality mindset, excellent communication skills, and the ability to multitask in a dynamic, professional environment. The Community Ambassador will be responsible for front desk operations, conference and office services, kitchen restocking, vendor management, and supporting the overall client experience at the site. Key Responsibilities: Front Desk & Administrative Support Provide onsite coverage of the reception desk during business hours Greet all guests, clients, and employees with a professional and hospitable demeanor Answer, screen, and route incoming calls appropriately Maintain the front desk and visitor manuals Manage visitor access and coordinate with s

Our primary goal is to give our customers the best tools with an amazing experience. If you are obsessed with digital fabrication and would love to share your passion by empowering our users to innovate and create, we want you on the Form Team. You are: In love with 3D modeling, printing and digital fabrication in general A patient communicator who can explain complex technical issues to any audience Able to develop fun and effective support materials (manuals, tutorials, blog posts etc.) that customers actually enjoy using Able to use cloud-based web platforms (support ticketing etc.) to efficiently track and satisfy customer needs A team player who is ready to put in the extra hours in a rapidly changing environment These skills are a plus: Experience providing technical support for electronics and information systems Video production, photography, or graphic design 3D modeling and digital fabrication

Purpose: As an entry level Client Support Specialist, you will support our educational suite of products in a call center environment. You will be responsible for responding to clients via phone and email, manage support cases, and work with other departments in Operations to resolve client issues. Accountabilities: Troubleshoots client issues via telephone, email or web conferencing software. Records customer inquiries by documenting inquiry and response in Salesforce. Performs new client training to large and small groups via web conferencing software. Documents and escalates reported issues to the Tier 2 support team and follows up with support and clients regarding resolution. Works in tandem with the Customer Solution Management team on CAS-specific issues and projects. Be on time and prepared for deadlines, project milestones & responsibilities, and team meetings. Other duties as assigned. Position Requirements : Bachelors degree strongly preferred. High comfort level explaining

We're leading the way in redefining the workwear category. Our mission is to engineer better boots and apparel for our country's tradesmen and women by working directly with real workers to learn what they actually need to execute their jobs. The BRUNT team is not only devoted to improving on the old workwear standards, but we're also creating a community that tradesmen and women can call their own. From our weekly hangouts at the BRUNT Garage, to hosting events across the country, we're all about getting boots on the ground and building something real with the BRUNT crew. What You'll Do: In this role, you represent BRUNT. You will engage with our customers using phone, chat and email channels. Your aim is to not just solve problems, but to build fanatical, lasting relationships. This means that you need to ensure our customers' needs are understood and their expectations exceeded. This position is classified as non-exempt hourly and requires daily time and attendance tracking. You sho

The York Design Group - a global home dcor company is looking for a Customer Experience Associate to join our team. This is a great opportunity for a customer-centric professional with excellent written communication skills to spearhead online communication with our consumers. The ideal candidate will be able to easily navigate between tasks and provide effective service and communication with our customers. The Customer Experience Associate will be responsible for responding to reviews on various online platforms, answering direct customer questions or concerns via social media, live chat, and email, and ensuring customers who communicate through these channels receive the same exceptional service as all Brewster customers do. JOB RESPONSIBILITIES: Respond to questions from web consumers via Facebook, Instagram, Twitter, email, live chat, and other customer feedback forums. Respond to positive and negative reviews on Bazaarvoice, Amazon, and our direct websites. Address complaints fro