Director, Customer Service Salary at J Charles Inc BETA

How much does a J Charles Inc Director, Customer Service make?

As of March 2025, the average annual salary for a Director, Customer Service at J Charles Inc is $147,638, which translates to approximately $71 per hour. Salaries for Director, Customer Service at J Charles Inc typically range from $129,722 to $164,532, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

J Charles Inc Overview

Website:
jcharles.com
Size:
25 - 50 Employees
Revenue:
$10M - $50M
Industry:
Retail & Wholesale

Our new logo and two-word tagline expresses all you need to know about J.Charles. Born of a less is more approach, our well-designed products confirm the beauty that resides in simplicity. This same philosophy also lives on through our acclaimed customer service. We pride ourselves on taking the complexity out of doing business so that ordering is a pleasure, never a hassle. J.Charles was formed in 1994 as a company that would focus on designer glass and crystal for the gift and recognition industry. I named the company for my father (pictured above) who taught me things like the art of glass engraving as well as the art of keeping it simple. That's because he, himself, was a beautifully simple guy. He had no time - in business or life - for making things complicated. Though it has been 10 years since his passing, his passion for simplicity and worshipping the customer lives on at J.Charles. Though referred to as the "Bossman" by those at J.Charles, he was hardly what you would call a bossy kind of guy. Actually, he was pretty cool. Even when I was a kid I thought he was cool, as he was the only parent I knew who liked the Beatles! Thanks to the Bossman, we presently own and occupy a very modern 50,000 square ft. facility in northern Kentucky, just across the river from Cincinnati. When I arrive at work every morning, I see a beautiful building that rests on a foundation built of my father's sweat equity. Now in our third generation, my two sons, Chuck and Jeff, are grabbing the reins as I ease my way to part-time. It makes me proud to know that the Bossman's philosophies are in their DNA. It tells me I can step away and the customer will always come before the bottom line. Of course, our success over the years would not be possible without what I am sure are our two greatest assets: awesome employees and awesome customers! J.Charles currently employs 50 of the planet's greatest human beings. Their professionalism and enthusiasm for our mission is more than commendable. They laugh at all of my jokes - no ...

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What Skills Does a person Need at J Charles Inc?

At J Charles Inc, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
  2. Planning: An act or process of making or carrying out plans. Establishment of goals, policies, and procedures for a social or economic unit city planning business planning.
  3. Initiative: Taking decisive action and initiating plans independently to address problems, improve professional life, and achieve goals.
  4. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  5. Analysis: Analysis is the process of considering something carefully or using statistical methods in order to understand it or explain it.

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Check more jobs information at J Charles Inc

Job Title Average J Charles Inc Salary Hourly Rate
2 Chief Executive Officer $711,178 $342
3 Manager, Production $102,250 $49
4 Manager, Supply Chain $105,224 $51
5 National Sales Manager $212,786 $102
6 Order Fulfillment Specialist $55,335 $27
7 Customer Service Manager $84,186 $40
8 Graphic Artist $71,382 $34
9 Director, Strategic Accounts $168,796 $81
10 Finance Assistant $51,462 $25
11 Vice President, Sales & Marketing $211,699 $102
12 Customer Service $36,657 $18

Hourly Pay at J Charles Inc

The average hourly pay at J Charles Inc for a Director, Customer Service is $71 per hour. The location, department, and job description all have an impact on the typical compensation for J Charles Inc positions. The pay range and total remuneration for the job title are shown in the table below. J Charles Inc may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $147,638 look to you?

FAQ about Salary and Jobs at J Charles Inc

1. How much does J Charles Inc pay per hour?
The average hourly pay is $71. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at J Charles Inc?
According to the data, the highest approximate salary is about $164,532 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at J Charles Inc?
According to the data, the lowest estimated salary is about $129,722 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.