Help Desk Analyst Salary at Jcrew Group Inc BETA

“NOTE: If selected for this position, you are required to perform ALL work onsite, based on the client’s specified hybrid work schedule (currently onsite 3 days a week: Tuesday, Wednesday and Thursday).” Helpdesk Analyst Located onsite in Elk Grove, CA MacOS troubleshooting experience REQUIRED. Description: Technical Support, 2+ years, Is Required Written Communication, 2-5 years, Is Required Mac OS X, 2-5 years, Is Required Time Management, 2-5 years, Is Required Communication Skill, 2-5 years, Is Required Problem Solving, 2-5 years, Is Required iOS 2-5 years, Is Required **Candidates must be able to work onsite at client, 5 days a week** Additional Preferred skills Cisco CCNA certification CompTIA A+ certification Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change

Role: Help Desk Analyst Location: Harrisburg, PA Onsite The Help Desk Analyst performs the skills listed below- • Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. • Investigates and resolves computer software and hardware problems of users. • Answers questions, applying knowledge of computer software, hardware, systems, and procedures. • Talks with technical and non-technical co-workers to research problem and find solution. • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution. • Follow quality standards and displays strong customer service skills. • Able to work in a team environment. • Complete assigned tasks. • Excellent communication skills; both written and spoken. • Reset or rest

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About the job Help Desk Analyst Overview Our Client seeks a motivated, customer-oriented IT Help Desk Analyst to join our dynamic IT support team. The ideal candidate will possess strong problem-solving skills, exceptional communication abilities, and a passion for providing high-quality technical assistance to our internal users. As an IT Help Desk Analyst, you will play a pivotal role in ensuring the smooth operation of our organization's technology infrastructure, contributing to an excellent end-user experience, and helping the team deliver our clients' Commitment. This role will report to the Information Systems Manager. Responsibilities Provide first-level technical support to end-users in-person or via phone/e-mail/chat, diagnosing and resolving hardware, software, and network-related issues. Guide users through troubleshooting steps, providing clear and concise instructions to resolve common technical problems. Maintain a thorough understanding of the organization's technology

Position Title: IT Help Desk Analyst Environment: 100% on-site Location: Norcross, GA Position Status: Long-term Contract Pay rate: $20/hr. Responsibilities: Answer inbound technical questions from customers and gain an understanding of each situation. Troubleshoots issues to find solutions and partners with customers to solve issues together. Confirm that the solution worked properly before ending the call. If unable to resolve customers' issues using information supplied in the Service Now Knowledgebase, the agent will seek help from Support Analyst II and/or the Development team (Swarm) to further analyze and find the root cause and potential workarounds. Agent will apply fix or workaround discovered during “swarming” with Support Analyst II/Developers. Agent will create new knowledge base articles outlining the fix/workaround discovered during “swarming”. If the issue is determined to be a software defect the agent will fully document the issue, troubleshooting, and root cause anal

The training cycle runs 3-4 weeks, so start date would most often fall 2 to 3 weeks from the date of acceptance. This team teleworks on every Friday. This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at- 1101 South Front St., Harrisburg, PA 17104 Since the team moved to that location there is no longer a need to bring a $20 check as PennDOT doesn't charge for badges there. This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful. PennDOT seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn’t have people and

Logistics: On-site in Frederick, CO Duration: Perm Day to Day: Provide first level hardware and software support for users at various remote offices and jobsites. This includes diagnosing and troubleshooting PC hardware/software and related equipment, basic troubleshooting of cellular devices/tablets/iPads both iOS and Android. Occasional troubleshooting of various networked components such as routers, switches, servers, access control systems, wireless access points, etc. The position holder must be able to communicate clearly and concisely to customers ranging from executive level management to support staff plus vendors to help resolve issues. The position holder must also be able to adapt quickly to changing situations, employ effective time management methods, possess strong phone customer service skills, operate quickly and accurately, function autonomously with little direction, and have a background in Windows OS plus understand the concepts of server/network fundamentals. Must

Tier I Help Desk Location: Frankfort, KY Pay: $20/hr Job Description: We are seeking a passionate IT Support Technician to join our team in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with customer service support, and familiarity with service desk support. The candidate will be responsible for a range of tasks, including troubleshooting, managing hardware requests, and providing user guidance. Responsibilities: Troubleshooting: Investigate and resolve complex technical issues related to a tax system, including system errors, data discrepancies, and software bugs. User Training and Support: Provide training sessions and create user guides to empower users with intermediate-level system knowledge. Root Cause Analysis: Conduct thorough analysis to identify underlying causes of recurring issues and implement preventive measures. Collaboration: Work closely with Tier II support and system administrators to implement solutions and system enhanceme