Call Agent Salary at Nj 211 BETA

SHOULD WORK IN W2 Someone who has come into a health plan and assisted with redefining auding practices and audit strategy, processes, benchmarking, team size etc., to reimplement audit protocols and team to address claims quality/payment integrity issues is the ideal experience. The primary focus is on Call Center Quality Assurance audits, covering both internal and external centers. Additionally, there are some quality assurance audits for Claims. Someone who has been a Call Center Manager, Sr. Manager, or Director at a Health Plan. Someone who has significant QA/Audit experience related to individual calls, setting KPIs, and focused on call center QA audits and implementing effective strategies, that have been instrumental in improving healthcare claims payment integrity and driving success in call center operations. **MINIMUM bachelor's degree is REQUIRED.** **LinkedIn bio required** Professional references as well.

Job Description Job Description Spherion is recruiting an experienced Call Center Manager in the Emergency Response. Our client is an emergency response company with 25 vehicles on the road daily, operating a 24/7 dispatch and scheduling center. We are seeking a driven, experienced Call Center Manager with Emergency Response experience to lead our team of 6–10 call center representatives and billing staff. This person will be responsible for ensuring excellent service delivery, effective dispatching, real-time response coordination, and team accountability. This is a fast-paced, high-impact leadership role with direct oversight of day-to-day call center operations, staff performance, and client communication. You will report directly to the owner and collaborate closely with two department managers to drive operational efficiency and client satisfaction. Key Responsibilities: Oversee and manage daily operations of the call center and billing team (approx. 125 calls/day). Supervise 2 ov

Job Description Job Description THIS IS AN IN-PERSON POSITION LOCATED IN PORT WASHINGTON, NY Overview Agilant provides IT solutions to commercial organizations, government entities, healthcare, and large retail chains across the United States. We’ve been in business for almost 20 years and have four main business units: Advisory & Transformation, Enterprise Managed Services, Technology Sales, and True Solutions. Our headquarters is in Port Washington, NY and our mission is to bring innovative IT solutions to life. We are seeking an experienced Technical Support Team Leader to supervise daily operations and personnel in order to create maximum efficiency and cost-effectiveness. The ideal candidate for the Technical Support Team Leader is organized, reliable and is a results-driven professional with impeccable time management skills. They must be adept in assisting retail associates experiencing any procedural or operational difficulties using our proprietary IT applications. Furthermore

We are actively searching for a polite, patient and professional Pharmacy Customer Support agent to work in our busy long term care pharmacy, located in Bardonia, NY. You will be working closely with other pharmacy team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems. The call center agent will be handling a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, direct the call to the appropriate party, address all questions or complaints, and provide an accurate and efficient response. To be a successful call agent, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Available shifts: 7 am to 3 pm, and from 3 pm to 11 pm. Responsibilities: Answering or making calls to facilities/patients to process refills

Job Description Within the Office of External Affairs is the Bureau of Customer Support Services Call Center. The DOHMH Call Center delivers enhanced customer service to the people of New York City by providing a single point of entry for all Department information and services. This mission is accomplished through a state-of-the-art customer service facility designed to provide clients, the general public, and the provider community with information about our services and programs; referrals, appointments and follow-up; health literature and education materials. The Call Center is seeking to hire a Call Agent. The Call Agent will be responsible for providing customer service by answering phones to ensure the public/customers are informed on the process and steps needed to order/correct birth certificates and/or death certificates in person, online or via mail. The Call Agent will also guide customers on how to check the status of orders placed using the new E-vital status portal or by

Transitional Housing Call Center Shelter Operator Bronx, NY : 9/17/2024 Job Description Job ID#: 4026 Job Category: Transitional Housing Position Type: Full Time Details: Acacia Network, the leading Latino integrated care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing and community building services, work we have been doing since 1969. By hiring talented individuals like you, we've been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland and Puerto Rico. POSITION OVERVIEW: The Call Center Operator will be handling calls that provide and request information in regard to unit & client status. The operator will support the activities of an active call center in order t

Responsibilities: Contact Center Quality Team Support - Administrative Clerk •Work on data collection projects, which may include continuous improvement assignments, data extraction, and compiling, monitoring, evaluating and reporting performance metrics supporting customer service targets. •Assist with daily, weekly and monthly After Call Survey and Call Monitoring reporting •Help maintain call Quality process that includes gathering data; produce various reports and performance measures to improve overall Customer Experience. •Leverage NICE system reporting and call recording tools to optimize call center operations, employee performance and quality. Requirements: •1-2 years professional work experience •Analytical aptitude; Call Center experience preferred. •Well-organized and strong communication skills •Proficient in Microsoft Word, Excel and Outlook •High School Graduate (College education preferred) Experience Levels: •Intermediate: Typically has up to approximately 4 years of e

Job Functions, Duties, Responsibilities and Position Qualifications: Quality is in our DNA -- is it in yours? You are a superhero when it comes to patient specimens. You’ve got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Location: Rye Brook, NY Days: Monday - Friday Hours: 9:00 AM - 5:30 PM Full-time: Benefit Eligible In this role, you will: The Customer Service Representative position is an entry-level position to provide consistent service to our clients. The CSR provides service by responding to telephone inquiries from callers as they relate to health services. The CSR resolves product and service problems and offers support to our internal laboratory operati