Tech Support Salary at Openreach Inc BETA

Role: Tech Support Specialist Location: San Antonio, TX JD: Work hours (ex. 9am-5pm day/night shifts rotating shifts etc)? 6a-10p, Mon-Fri, 8a-6p, Sat/Holidays Please provide a summary of the project/initiative that this candidate will be working on? candidate will be assisting the WellMed Helpdesk to support WellMed employee reported technical issues What are the top 5-10 responsibilities for this position (please be detailed as to what the candidate is expected to do or complete on a daily basis)? Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 - 3 weeks per year: Monday 10pm - Thursday 6am; Friday 10pm - Monday 6am) What does the ideal candidate background look like (ex: healthcare specific background specific industry experience etc.)? 1+ years PC support experience, 6+ months call center sup

Overview: The Tech Support Supervisor is responsible for leading internal and external Technical Support teams. Establish and lead call center best practices to ensure client satisfaction and operational efficiency. Train new and existing team members on product, best practices, documentation procedures and customer service. Lead by example with a never give up attitude and technical problem solving skills. Work directly with clients regarding use of the software and issue escalation to ensure outstanding customer service. Responsibilities: Manage call center best practices. Recognize areas for improvement and develop action plans to present to management. Manage the Tech Support teams work and on-call schedules and rotations. Approve hourly employee timesheets. Coordinate and facilitate customer service training for Technical Support team. Develop and maintain technical operation manuals, parts lists, repair guides, troubleshooting guides and training materials. Document workflow and

Job Title: Technical Support Specialist - Video Surveillance Security Systems Job Description: Hanwha Techwin America (HTA) has an exciting opportunity within their B2B division. This is a unique opportunity to be part of one of the fastest growing companies in the physical security industry. Provides technical support assistance to HTA's customers and sales organizations by performing the following duties. Essential Duties and Responsibilities: Provide installation, configuration, programming and troubleshooting support via phone, web, e-mail and other electronic medium. Utilize the support lab to replicate customer systems and phenomena, determine a solution and assist the customer to implement the solution. Document and escalate unresolved issues to the engineering team using established systems and processes. Keep customer advised of solution status through actual resolution. Provide network connectivity troubleshooting assistance in sufficient detail to isolate the connectivity is

At Advertise Purple, we've built a culture based on, collaboration, ambition, and accountability - but most importantly we like being around good people. We're looking for people who choose to show up with the right attitude, and put in the effort to make an impact in order to help us take Advertise Purple to the next level! The Tech Support Specialist is responsible for facilitating and streamlining the operation department workflow and client success. Areas of support include: onboarding new clients, network integration, technical support, and internal team support. This candidate will report directly to the Senior Product Manager while working closely with the operations department. What You'll Do: Daily client onboarding Technical support for all internal and external client and team questions Full accountability for the organization and timely completion of ad-hoc tasks assigned by management Effective client and team communication What You Have: BA/BS degree from an accredited un

Data Intelligence, LLC (DI) is searching for a full time Senior Tech Support at NSWC PHD operations in Port Hueneme, CA Job Responsibilities: Analyzes complex IT problem situations, recommends procedures and controls for problem prevention, and implements solutions to resolve problems. Evaluates user needs and collaborates with Engineers to determine ways to meet those needs. Main tains and enhances overall performance of systems. Required Skills/Experience: 7-10 years of related experience Current U.S. Government Secret Security Clearance Data Intelligence, DI is an established small business that has supported the critical missions of our government clients since 2005. We provide full life cycle system development, systems engineering, cybersecurity, and supporting analytical and logistics support to C4ISR and other complex systems. We are an equal opportunity employer that offers competitive salaries, comprehensive benefits, a team-oriented environment, and opportunities for advance

Manage the network environments utilizing all prescribed utilities and tools to ensure a high level of service availability. -Adheres to set technical and administrative procedures/practices utilizing prescribed utilities and tools. -Escalates in accordance with set policies and procedures. -Works with domestic and international service providers/carries to resolve communications problems. -Bypasses or restores defective components under the guidance of senior staff members. -Initiates back-up scenarios for failed services when applicable. -Identifies and resolves data communications protocol problems. Skills & Requirements Skills: Understanding of network topologies -Hands-on experience with Routers, Switches, and Multiplexing, etc/ -Basic understanding of protocol operation including host-to-host communications, data transfer, routing strategies, and network management. -Fundamental understanding of network/application protocol operation. Install, configure, and support Microsoft Win

Populus is an amazing company where our employees stay because they love their teams and the growth opportunities. Additionally, we offer a competitive 401K match, a generous paid time off package, and Health Benefits. Our mission is to provide a broad range of quality financial products and services delivered with best-in-class customer service. We work and lead with integrity, and we celebrate employees who exemplify our values. Come join our team! The Technical Support Specialist is responsible for supporting advanced technical issues in 900 + retail locations, hardware/software installations, troubleshooting and improving IT systems/processes. Major Responsibilities Tier 2 retail/field technical support via phone, email, and ticketing system submissions. Provide outstanding customer service to retail, field, and corporate staff. Troubleshoot a wide variety of hardware and software related technical issues. Respond to emergency situations as needed and properly follow escalation pat

Description Home Search Jobs Job Description Tech Support Specialist Contract: Lanham, Maryland, US Salary Range: 22.00 - 23.00 | Per Hour Job Code: 358435 End Date: 2025-03-06 Days Left: 6 days, 2 hours left Apply Job Summary: We are seeking a detail-oriented and motivated individual to manage customer subscriber entries for 2-way radio communication devices. Responsibilities include receiving deliveries, unpacking, conducting data research/validation, engaging with customers, and entering data accurately into our tracking system. The role requires strong organizational skills, excellent communication abilities, and proficiency in G-Suites/Excel and our Oracle-based system. The ideal candidate is a team player with a positive attitude, capable of working independently and under pressure while maintaining high standards of customer satisfaction and service levels. Requirements: Minimum typing speed of 30 wpm Proficiency in G-Suites/Excel. Ability to master the Service Operating System