Helpdesk Salary at Telvista.Com.Mx BETA

level 2 helpdesk engineer (onsite + remote) 📍 location: hybrid (4 days on-site / 1 day WFH) 💰 compensation: $60,000 - $85,000 MSP exp only please! if you've had a stint as an internal engineer that is fine but i'm looking for someone with the majority of their career being in an MSP working with multiple clients at any one time. these guys are an MSP and therefore would like someone from a similar background. please do not apply if your recent exp has been internal or you've been working with just 1 or 2 clients in a silo'd environment. 🚀 about the company: a well-established it services provider delivering top-tier solutions to businesses in the dallas-fort worth area and beyond. focused on long-term client relationships, they provide customized technology solutions that drive success. as they continue to grow, they’re looking for skilled engineers to join the team. 💡 who they’re looking for: a level 2 helpdesk engineer with solid, well-rounded MSP experience (ideally a small MSP)

Helpdesk Manager – IT Services (Zendesk) Location: Plano, TX Schedule: 4 days onsite / 1 remote Duration: 12 months Summary: Looking for a IT & Tier 1 Service Manager to join General Affairs at Company. This position will lead workplace Business Mobile service, and Tier 1 IT help service teams focused on employee mobility services, Collaboration Services, and workplace IT Technologies support. The Manager will be responsible for the oversight in planning, design, and implementation of Material IT Service functions including Tier 1 IT Service, Knox Manager, Workplace business mobile phone device and service, workplace asset management, Telephony Infrastructure, and all associated labor under those functions. This position will manage IT service vendors, mobile carriers' services, expanses, and the operation of mobile business services, and IT help desk service. This position will also work in conjunction with Infrastructure, and other IT service vendors as well as Business Services team

IT Technician | North Dallas Job Summary We are seeking a knowledgeable and proactive Tier 2 IT Support professional to join our team. The ideal candidate will possess advanced skills in troubleshooting Windows Server environments and operating systems to provide effective technical support to our clients. Responsibilities Provide second-level technical support to resolve complex issues related to Windows Server environments, operating systems, and associated software. Troubleshoot hardware and software problems, perform root cause analysis, and implement solutions to ensure prompt issue resolution. Interact with clients via phone, email, or in-person to understand and address their technical concerns promptly and professionally. Educate end-users on the appropriate usage of systems and software applications. Requirements Proven experience (2 years) in a Helpdesk role or similar technical support position. In-depth knowledge of Windows Server environments, including Active Directory, O

POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for help desk representatives to support inbound customer service, technical support, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn’t require

Job Title: Level 1 Helpdesk Support Specialist – MSP Location: Lake Dallas, TX | Onsite, Monday–Friday, 8:00 AM – 5:00 PM Salary: $45,000 – $55,000 (based on experience) About the Role We’re a growing IT Managed Services Provider (MSP) delivering full-service technology solutions to small and medium-sized businesses across the Dallas-Fort Worth area. With a strong focus on professional growth, collaboration, and customer service, we’re looking for a Level 1 Support Engineer to join our team in Lake Dallas. In this role, you’ll be the first line of defense for client issues, assisting with a wide range of technical support needs—from on-site troubleshooting to assisting with cloud migrations. You’ll work closely with senior engineers and gain hands-on experience in Microsoft 365, Azure, virtualization technologies, and more. Key Responsibilities Provide on-site and remote technical support for desktops, laptops, and hardware replacements Assist with new server installations and applicat

IT Support Assistant – Join a Growing Team & Elevate Your Career! This full-time, salaried position offers the opportunity to provide exceptional technical assistance and support for end-users across the organization. The ideal candidate will troubleshoot hardware, software, break-fix, and network-related issues, ensuring seamless IT operations while assisting with system installations and upgrades. This role requires strong problem-solving skills, experience in IT support and administration, effective communication, and the ability to work independently or collaboratively as part of a team. Why This Opportunity is Unbeatable: ✅ New role with growth potential: Make a meaningful impact while advancing your career in IT ✅ Competitive compensation: Earn a salary commensurate with your experience ✅ Stable work schedule: Enjoy regular work hours with the possibility of off-hours support as needed ✅ Thriving work environment: Become part of a team that values collaboration, growth, and long-

Position: IAM Helpdesk support Location: Plano TX - fully onsite Roles & Responsibilities Enhance IAM support with improved help desk processes, SLA adherence, and centralized communication. Design intake and ticketing process improvements Implement queue monitoring and escalation guidelines Perform root cause analysis of help desk issues Identify automation opportunities for common tasks Create help desk user training materials Draft knowledge base articles for self-service Develop and implement processes and procedures to improve efficiency and customer satisfaction. Monitor and analyze help desk performance metrics to identify areas for improvement.

Are you an experienced Technical Support Engineer looking for a new challenge? Do you want to work with a dynamic team and be part of a company that values its employees? If so, read on. Aldridge is seeking a skilled and enthusiastic IT Project Engineer to join our team. The goal of the Project Engineer is to deliver high-quality, efficient projects to Aldridge clients. Working with the broader Project Management team, this Engineer will be responsible for the successful on-time and on-budget completion of multiple concurrent projects in various environments. Accountabilities: + Thoroughly complete assigned Projects and tickets + Review Scopes of Work to understand the goals and the target environment, and to identify risks, hurdles and solutions (contingency plans) + Ensure high client stakeholder satisfaction. + Ensure high Aldridge stakeholder satisfaction. + Document work (upcoming and completed) and time spent on projects in the PSA and Client Documentation Systems + Attend regula