Support Engineer Salary at Tripwire Inc BETA

**Key Responsibilities** 1. Engages with customers to understand customer roadmap, interpret the technology needs and identify opportunities for Applied engagement. 2. Drives the adoption of new technology at the customer site. Manages a team that works closely with customers to demonstrate and introduce new technologies at customer sites, through Demos, on site evaluations, Joint Development Programs and new tool qualifications. 3. Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions. 4. Manage PSEs providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. 5. Oversees team that checks and approves operational quality of system equipment. Team instructs customers in the operation and maintenance of the system. 6. Responsible for train

**Key Responsibilities** + Drives the adoption of new technology at the customer site. Works closely with customers to demonstrate and introduce new technologies at customer sites, through Demos, on site evaluations, Joint Development Programs and new tool qualifications. + Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions. + When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements. + Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. + Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. + Knowledge of 3 or more processes on 2 or more technologies or expert level in 1 te

**Key Responsibilities** 1. Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions. 2. When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements. 3. Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. 4. Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. 5. Knowledge of 3 or more processes on 1 or more technologies **Functional Knowledge** + Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines **Business Expertise** + Has knowledge of best practices and how own area integrates with others; is aware of the competition and

The Group You'll Be A Part Of In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry. The Impact You'll Make As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers. What You'll Do Generate and release installation, maintenance, and upgrade procedures for new and existing hardware. Ensure successful implementation of FIF products and CIP retrofits, including coordination of unreleased hardware documentation. Collect customer data and feedback during

**Key Responsibilities** + Drives the adoption of new technology at the customer site. Works closely with customers to demonstrate and introduce new technologies at customer sites, through Demos, on site evaluations, Joint Development Programs and new tool qualifications. + Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions. + When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements. + Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. + Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. + Knowledge of 3 or more processes on 2 or more technologies or expert level in 1 te

Support Engineer, Technical, Product, Engineer, Support, Manufacturing, Technology

The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most critical and complex issues with the Cornerstone product. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from Cornerstone. **In this role you will** + Respond to customer cases in line with service level objectives. + Identify and resolve issues and proactively perform mitigation assessments to prevent issues from recurring. + Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement. + Research and replicate difficult configuration, compatibi

1P Datacenter Technician Microsoft, Managed Services Managed Services projects are permanent roles with Biblioso providing healthcare and benefits while the vendor works on the Microsoft campus. Key Details Position: 1P Datacenter Technician Contract Type: Permanent (W2 only) Location: On-site in Hillsboro, Oregon Schedule: Monday-Friday Compensation: $62,400 to $72,800 annually, plus benefits This role is exclusively for direct hires on W2 and is not open to C2C or third-party arrangements. Summary The 1P Datacenter Technician will support the design, deployment, and maintenance of hardware systems and infrastructure within a lab and data center environment. This role requires technical expertise, adaptability, and a collaborative attitude to ensure smooth operations and successful delivery of high-quality hardware solutions. Experience supporting R&D pre-production and prototype hardware systems is required. Primary Responsibilities Include Infrastructure Deployment and Maintenance P