Customer Support Salary at Upserve BETA

Job Description Job Description Job Description We are looking for a Customer Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, inquiries and signing customers up for services; keeping customer satisfaction at the core of every decision and behavior. Responsibilities: Manage large amounts of inbound and outbound calls and emails in a timely manner Follow communication best practices when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions Provide recommendations to upsell additional services Build sustainable relationships and engage customers with pride and professionalism Document details of all conversations in our customer service database Meet all minimum standards as defined by the company Skills * Previous experience in the customer service industr

Purpose: As an entry level Client Support Specialist, you will support our educational suite of products in a call center environment. You will be responsible for responding to clients via phone and email, manage support cases, and work with other departments in Operations to resolve client issues. Accountabilities: Troubleshoots client issues via telephone, email or web conferencing software. Records customer inquiries by documenting inquiry and response in Salesforce. Performs new client training to large and small groups via web conferencing software. Documents and escalates reported issues to the Tier 2 support team and follows up with support and clients regarding resolution. Works in tandem with the Customer Solution Management team on CAS-specific issues and projects. Be on time and prepared for deadlines, project milestones & responsibilities, and team meetings. Other duties as assigned. Position Requirements : Bachelors degree strongly preferred. High comfort level explaining

Job Description Job Description We are a SEC registered Independent Investment advisory firm that is looking for a candidate to fill a client and advisor support position. Candidate would be responsible assisting the office manager/administrator in providing support to investment advisors, regulatory compliance & reporting, and other various office projects, and new initiatives. Candidate should have a strong working knowledge in investments and be detailed oriented. The potential candidate will be responsible for several aspects of working in an investment related office environment, including but not limited to answering phones, completing paperwork, following up, processing distributions and client requests, filing, client reporting, trading, etc. Client reporting will range from mailing to emailing reports to a client to developing and preparing presentations. Additionally, having knowledge of investment regulatory compliance would be a plus. We are primarily looking for someone wh

[Customer Support / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at HPI, you will: Provide exceptional customer service and support to clients via phone, email, and live chat; Troubleshoot and resolve customer inquiries and issues in a timely and professional manner; Maintain a thorough understanding of company products, services, and policies; Accurately document customer interactions and transactions in the company database; Follow up with customers to ensure satisfaction and provide additional assistance as needed; Collaborate with team members to improve processes and enhance the customer experience...Hiring Immediately >>

[Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Rep you'll: Help customers with technical and non-technical inquiries across multiple channels (Email and Live Chat); Engage in meaningful conversations with customers and problem-solve when things don't go quite right; Ensure customer satisfaction by meeting customer needs in a courteous and timely manner while utilizing active listening and empathy; Work with the Customer Success team to draft and update email template responses and Knowledge Base articles; Participate in bug-reporting and bug hunting activities...Hiring Fast >>

[Customer Service / Remote] - Anywhere in U.S. / Flexible schedule / $67K+ per year / Wellness benefits / 401k / PTO / Technology & WFH reimbursement - As a Customer Support Rep at Fieldguide, you will: Manage incoming customer inquiries via phone, email, and chat; Respond promptly and professionally to customer requests, concerns, and complaints; Troubleshoot and resolve technical issues with Fieldguide's products and services; Accurately document all customer interactions and resolutions in the company's CRM system; Collaborate with other team members to improve customer support processes and procedures; Stay up-to-date on product knowledge and industry trends to effectively assist customers; Provide exceptional customer service and strive to exceed customer expectations...Hiring Immediately >>

Job Description Job Description Organizational Relationship: Reports to Ed Woytaszek, Sales and Application Engineering Manager Job Summary: We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing their inquiries, and ensuring a seamless customer experience. The Customer Service Specialist will work with internal and external customers to coordinate, manage, mediate, and negotiate any item or activity such as price, delivery, quality, and responsiveness. To maximize customer satisfaction this job requires timely and accurate responses to requests for quotes, material planning, order entry, engineering holds, order changes, schedule sharing, order status, requests for Return Material Authorizations (RMA), and resolution of shipping and accounting issues. This position requires continuous improvement in cycle time for customer communications to ma

Job Description Summary South Shore Hospital, Southeastern Massachusetts's leading provider of emergency, acute, and outpatient care, is seeking a Billing Customer Service Coordinator to join our Patient Accounts team. Under the general direction of the manager of Cash & Vendor Management, the Billing Customer Service Coordinator will provide support for all Patient Accounts billing activities. Job Description Duties include, but are not limited to, payment arrangements, credit card transactions and researching billing inquiries. Communicates with appropriate personnel for research and resolution to inquiries. Generates outgoing calls to patients in response to inquiries. Reviews and researches correspondence related to patient accounts. Adheres to Hospital Credit Collection Policy, and HIPPA Privacy Regulations for all patient related contact. Other duties as required Skills & Abilities Excellent written, verbal, and interpersonal communication skills Ability to handle sensitive infor