Tech Support Agents Salary at Yahoo BETA

Amentum is seeking an **Administrative and Technical Support Specialist** . The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more dynamic (i.e., less routine) and challenging than other tasks. **Work location for this position will be in Fremont, CA** **Responsibilities:** Records and file management Employee in- and out-processing Assist in managing DOD, DSS, and local office policies and programs Support the field office chief in scheduling Correspondence drafting and routing Travel planning (Defense Travel System (DTS) Conference room coordination Office equipment and supply inventory maintenance Government timecard program (DAI) management Receipt and routing of office mail/correspondence Management of task management (CATMS) system Assist in execution of o

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We want to ensure that nothing gets between our members and their favorite shows, movies, and games. Netflix Customer Service (CS) is here to assist customers when they need help. The CS Technology team is part of the CS organization and is responsible for ensuring the right CS tools and technologies are in place and well-functioning to support the operation, growth, and scalability of the Customer Service business now and in the future. Program and CS Tools Support Management (PSM), a key component of the CS Technology team, manages technical issue escalations and champions enhanced reliability for CS tools and technologies. PSM ensures compliance with Netflix's se

Key Responsibilities Technical Troubleshooting and Remote Support: Provide technical troubleshooting support and remote repair guidance for escalated customer inquiries through various channels, including telephone support, video calls, real-time messaging, and tickets generated by the customer relationship management system, typically Zendesk Complaint and Incident Management: Address escalated customer complaints and urgent incidents, ensuring timely follow-up and resolution of issues. Documentation and Solution Development: Maintain documentation of product-related issues and develop corresponding technical solutions Quality and Service Risk Identification: Identify potential quality or service issues during daily customer relationship management; take a proactive manner in reporting relevant issue and following up to ensure timely resolution. Training and Reporting: Assess product post-market performance, prepare training materials for new colleagues to manage technical troubleshoo

Why ClearSource? ClearSource is passionate about our Core Values! Customer First - We share an intense passion for creating an exceptional customer experience. Personal Accountability - Commit to do the right thing and do it. Humble Courage - Be brave enough to seek, deliver, and accept feedback. Hungry - Do your best every day to make great things happen. Happy & Healthy - Choose well, live well. Do these values resonate with you? ClearSource is seeking for a dependable Technical Support Specialist to join our Service Desk team. What you will do as Technical Support Specialist Diagnose and resolve technical issues via phone, chat, email, or remote access tools. Issue troubleshooting and resolution on a wide variety of PC, Windows, software, and connectivity issues (including tickets escalated from other techs) Perform routine system maintenance and updates. Assist clients with setting up and configuring IT systems, including desktops, laptops, printers, and mobile devices. Maintain ac

The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most critical and complex issues with the Cornerstone product. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from Cornerstone. **In this role you will** + Respond to customer cases in line with service level objectives. + Identify and resolve issues and proactively perform mitigation assessments to prevent issues from recurring. + Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement. + Research and replicate difficult configuration, compatibi

As a Technical Support Specialist at FreeBalance, you will have the opportunity to contribute to our on-going success by delivering quality and timely technical support to our customer following implementation and during the roll-out of the FreeBalance Accountability Suite. Drawing upon your technical and systems support expertise you will serve as the main point of contact to the technical authorities within the government. Main responsibilities Analyze customer issues related to portals, reports, defects, and enhancements, and coordinate the delivery to ensure that the customer receives an effective solution. Analyze technical requirements, including those related to portal functionalities and custom report generation, and facilitate the resolution whether it involves defect fixes, procedural updates, portal configuration, or report customization within the FreeBalance Accountability Suite. Learn and understand the clients' current technical environment, including their portal and re

**Amentum is a government services provider of strategic solutions to the defense, homeland security, and the Intelligence Community. Amentum provides intelligence analysis and security, training and education, and intelligence support strategy and policy support, intelligence and operations support, program management, and international business development services to U.S. government and commercial clients around the globe. Our Senior Leaders, Subject Matter Experts, and Operational Specialists have direct, on-the-ground expertise in planning and executing the most critical missions our country and business sectors have faced with current operations ongoing in every region in the US, to include heavy support to the Washington, DC metro area and Tampa, FL area along with the Middle East, South Asia, Afghanistan, Latin America, Europe, or Africa. We offer experience in addressing todays hardest problems.** **Applicants selected will be subject to a government security investigation and

Under minimal supervision, provides higher level support to field-based analysts assigned to his or her team or designated area, frequently handling non-standard issues, or those for which no resolution has been found. Serves in a Project Facilitator role to assist in the planning and implementation of Group-wide corporate initiatives, develop and analyze new technology deployments and identify different levels of troubleshooting and proactive maintenance. Administers and analyzes information systems operations at an advanced technical level and provides technical direction and recommendations to improve utilization and efficiencies. Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned. Provides technical support for Field based analysts when required. Creates documentation for self-help support and to assist other IT personnel with support. Creates and