The principle role of the. Customer Support Specialist. is to provide best-in-class customer service and claims assistance to carriers, contractors, policyholders, and other service providers. The. Customer Support Specialist. serves as a key role by managing daily tasks, timelines, and stakeholders to drive the completion of each claim. Primary Duties include, but are not limited to:. Respond to inquiries and requests from various customers in a timely manner using telephone and/or email. Proactively ensure contractor compliance with standards set forth in best practices. Manage prescribed te... view job details