Billie is looking for a Customer Experience Lead to manage, develop, and inspire our growing Customer Experience Associate workforce! You'll play an integral role in helping build out our customer experience processes, systems, team culture. Are you in? Read on!. The role:. Lead a team of Customer Experience Associates that delivers exceptional service to customers through phone, email, and text. Manage performance through coaching, developing, and motivating your team, to ensure they meet quality goals, productivity standards, and other KPIs. Responsible for handling customer escalations, ens... view job details
What you’ll do:. Join our small (but mighty!) team of two Data Analysts, acting as our resident marketing expert. Partner with Billie’s marketing team to increase efficiencies across both digital (i.e. social) and offline (i.e. linear TV) acquisition channels. Drive the advancement of our marketing attribution methodology. Design experiments to measure incrementality across a variety of marketing campaigns. Communicate findings and recommendations coming out of analyses to key stakeholders. Support segmentation efforts across acquisition and retention through the development of customer insigh... view job details
Billie needs an accomplished product manager to live and breathe our customer experience as it relates to growth. As a product manager focused on growth initiatives, you are an expert executor in the product space and have spearheaded some major, measurable wins in previous roles.. You will ensure we push fast and push hard, and will work cross functionally with engineering, data, design, and marketing.. The role:. Lead a cross-functional team of product, design, data, and engineering to identify opportunities to move the metric your team owns. Prioritize the biggest opportunities – considerin... view job details