If you enjoy helping people and working in a fast-paced, high-volume work environment, Firstmark is looking for someone like you. We are currently seeking a Member Care Associate to support our phone center operations at our Gold Canyon headquarters. In this role you will assist members with phone transactions, answer questions, provide online banking assistance and refer products and services. Your ultimate goal will be to ensure member loyalty by providing the highest quality service. What do you need to apply?. Experience:. Candidates must have at least one year of experience in a call cent... view job details
Job Summary:. Reporting to the Director, Retail Experience, the Financial Center Manager is responsible for the overall retail growth and profitability of the financial center. In addition, the Financial Center Manager is responsible for delivering superior member experience and service, and developing and implementing strategies and programs relating to sales, marketing, member retention and acquisition. In addition, builds and maintains a team of highly engaged and highly performing employees who are passionate about delivering exceptional member service and educating members on our product... view job details
The. Member Care Associate. is. responsible for providing enthusiastic, professional, and superior service by phone or video communication in a high call volume environment. .. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance. Key Responsibilities:. Answer inbound calls, completes requested inquiries and transactions in an accurate and timely manner. Understands and adheres to caller verification procedures. Efficiently navigate multi... view job details
Job Summary. The Credit Card Team Lead provides coaching, performance development, and training assistance to all departmental employees, and assists the Credit Card Director in overseeing operational functions to include all credit card operations and assists with evaluating/implementing new processes to ensure service level agreements are met. This position requires a hands-on approach and the completion of the daily tasks that are shared between the Specialists and Team Lead. Key Accountabilities. Monitors and keeps the Credit Card Director informed of monthly processing and servicing activ... view job details
Job Summary. The Payments Systems Team Lead serves as a principal contact for staff and members while demonstrating enthusiastic, professional, and courteous service. This individual follows established policies and procedures to provide high quality service while also identifying ways to improve and enhance current policies and procedures. The team lead is responsible for operational processing related to the Payment Systems department which include: plastic cards, ACH, drafts, ATM, payroll, wires, reclamation's, charge off accounts, various vendor settlements and returned checks (as assigned... view job details
Firstmark Credit Union is looking for friendly, detail-oriented people to fill a full-time Universal Teller role. Your day to day focus will be performing transactions such as deposits, withdrawals, and bill payments while exercising good stewardship of our members to make recommendations for products that will better their lives and financial needs. You will work with products such as checking, money market, business accounts, CDs, IRAs, HSAs, and safe deposit boxes. In addition you will work with member loan applications and participate in business development activities. This role also ser... view job details
Firstmark Credit Union is looking for friendly, detail-oriented people to fill a full-time Universal Teller role. Your day to day focus will be performing transactions such as deposits, withdrawals, and bill payments while exercising good stewardship of our members to make recommendations for products that will better their lives and financial needs. You will work with products such as checking, money market, business accounts, CDs, IRAs, HSAs, and safe deposit boxes. In addition you will work with member loan applications and participate in business development activities. This role also ser... view job details
Firstmark Credit Union is looking for friendly, detail-oriented people to fill a full-time Universal Teller role. Your day to day focus will be performing transactions such as deposits, withdrawals, and bill payments while exercising good stewardship of our members to make recommendations for products that will better their lives and financial needs. You will work with products such as checking, money market, business accounts, CDs, IRAs, HSAs, and safe deposit boxes. In addition you will work with member loan applications and participate in business development activities. This role also ser... view job details
Firstmark Credit Union is looking for friendly, detail-oriented people to fill a full-time Universal Teller role. Your day to day focus will be performing transactions such as deposits, withdrawals, and bill payments while exercising good stewardship of our members to make recommendations for products that will better their lives and financial needs. You will work with products such as checking, money market, business accounts, CDs, IRAs, HSAs, and safe deposit boxes. In addition you will work with member loan applications and participate in business development activities. This role also ser... view job details