Essential Responsibilities. Assist with maintaining and implementing all hardware inventory, software systems, repairs, additions, and upgrades. Identify, triage, and resolve technical problems for end-users within defined Service Level Agreements (SLA). When required, escalate issues to the appropriate Information Services Team Member for resolution. Respond to Forrester Team Members for troubleshooting of hardware and software and provide up to date statuses and notes on all open issues within the Service Desk. Provide general user training and/or support on installed applications as require... view job details