Inside Sales Representatives sell products and services to customers either in an office environment or a store retail location. In each setting, they will primarily deal with either walk-in customers or source sales via email, cold calling, and lead follow-up calls. Responsibilities:. The Inside Sales Representative is responsible for customer service at all times, answering phones, reviews fax/email orders and in-person orders.. Assists in maintaining shelf inventory and restocks merchandise displays in retail store, housekeeping, and other duties as assigned.. Understanding customers' needs... view job details