Ideal Concepts, Inc. is looking for an experienced Call Quality Specialist to assist with reviewing calls and ensuring adherence to various compliance procedures.. Our Call Quality Specialists audit our nationwide agent sales force and support our Compliance Quality Assurance process. This position is key to ensuring our agents’ compliance with company policies,. carrier. requirements, CMS regulations, and all other applicable federal and state laws.. In accordance with. our Compliance Program, our Call Quality Specialists review calls, identify and document concerns and trends, and provide fi... view job details
Ideal Concepts, Inc. is looking for a Compliance Specialist to assist with supporting the Company’s Compliance Program. The Compliance Specialist position is key to ensuring our company’s compliance with company policies, carrier requirements, CMS regulations, and all other applicable federal and state laws. In accordance with our Compliance Program, the Compliance Specialist will help intake reported compliance concerns and support the investigation and remediation of any reported compliance concerns.. The Compliance Specialist will assist with reviewing and providing feedback on various tr... view job details
Here at Ideal Concepts, our mission is simple: To provide flawless solutions with remarkable service to every client!. The Customer Service Representatives here at Ideal Concepts will do just that with our SureMed members, agents, and benefit partners. You will act as a liaison that fosters easy and positive communication to problem-solve both common and unique issues. We are looking for a self-motivated individual to join our team to help support our thriving SureMed member base. Responsibilities:. Support inbound calls and emails from members, sales agents, and benefit partners. Initiate out... view job details
Ideal Concepts’ rapid growth necessitates an expanded marketing department. We are looking for a full time Direct Mail Specialist to execute all aspects of Ideal Concepts’ direct mail strategy. The right candidate will be vital to our overall marketing strategy implementation and short- and long-term customer acquisition strategy for 2,500 national health and Medicare agents.. This person will be heavily involved in all aspects of direct mail including initial strategy and planning, creative, production oversight, data sourcing and hygiene, plan execution, performance tracking, and internal ... view job details
Primary Accountabilities:. Develop and implement HR strategies and initiatives aligned with the overall business strategy. Report to management and provide decision support through HR metrics. Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. Develop and administer human resources plans and procedures that relate to IDC personnel. Plan, organize, and control the activities and actions of the HR department while contributing to the development of HR department goals, objecti... view job details
Our Member Services Representative will work with our SureMed members, agents, and benefit partners as a liaison that fosters easy and positive communication to problem-solve both common and unique issues. We are looking for a self-motivated individual to join our team to help support our thriving SureMed member base. Responsibilities:. Support inbound calls and emails from members, sales agents, and benefit partners. Initiate outbound courtesy calls. Help members and answer questions about their SureMed membership benefits. Resolve account, payment, and enrollment issues. Remain knowledgeable... view job details
Ideal Concepts’ rapid growth necessitates an expanded marketing department. We are looking for a full time Social Media Coordinator to make Ideal Concepts’ social media profiles “appointment viewing” and consistently engage the public on industry news and the Ideal Concepts brand.. The right candidate will be vital to our branding, overall marketing strategy implementation, and short- and long-term customer acquisition strategy for 2,500 national health and Medicare agents. Along with the Content team, he/she will be the “Ideal Concepts the rest of the world sees”, including current and pros... view job details
We are growing exponentially and with that growth, we need Talent Relationship Specialists to ensure a consistent and exceptional onboarding experience to our newly contracted and W2 Sales Agents. We are looking for relationship driven, sales minded professionals to join our team in onboarding and retaining the talent recruited for our insurance broker positions. This position serves as the main point of contact for all newly contract Sales Agents for any questions or to resolve any challenges new contractors experience. Our Talent Relationship Specialists are a critical part of Ideal Concepts... view job details