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Takes large, complex projects and breaks them down into manageable pieces. Provides resolution to complex and exception operational issues, and manages the high-level escalation issues from both internal and external sources. Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base. view job details
Demonstrate proficiency in automated underwriting applications DU and LP, and ability to analyze results. Provide feedback to Sales staff on the quality of files that are submitted to Processing. Support Processors by load-balancing pipelines. view job details
Assisting investors in the process of investing through their self-directed IRA. Create, file and retrieve corporate documents, records and reports. Greet visitors and use discretion in allowing access to Senior Executive Investment Team. view job details
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Collaborate with team leadership to identify the root cause, and the best solution to resolve the problem to the customerÆs satisfaction. Demonstrate ability to communicate, present and influence key stakeholders at all levels. Design and improve customer service processes to ensure a customer-first approach when Fans have questions or concerns. view job details
Performs other duties as necessary in support of business objectives. Execute all responsibilities as CSV project lead for complex projects. Support development and introduction of systems engineering technologies and process improvement to accelerate New Product IIntroduction. view job details