Help Desk Technician II Salary in Lyon, FR
Change Country
How much does a Help Desk Technician II make in Lyon, FR? The average Help Desk Technician II salary in Lyon, FR is €39,761 as of April 01, 2021, but the range typically falls between €35,077 and €47,475. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more global market data that allows you to price your jobs around the world and compare job salaries across countries and cities on real-time compensation data, Salary.com helps you to determine your exact pay target.
-
-
-
View Average Salary for France
-
Choose Similar Job -
Pick Related Category -
Find More Jobs in France
Skills to Boost a Help Desk Technician II Salary
Mastering key skills can significantly increase your earning potential as a Help Desk Technician II. According to Salary.com's Real-time Job Posting Data, expertise in Troubleshooting can lead to a 10% salary raise, while strong Operating System skills boost pay by a 3%. Even Customer Support can result in a 1% salary increase.
Skill Library evaluates talent skills across five levels, supported by 5-10 behavior indicators, delivering precise insights for data-driven hiring decisions.
Troubleshooting
Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
Operating System
Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
Customer Support
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
More Skills...
Based on recent job listings, in-demand skills in the Help Desk Technician II field include Troubleshooting (10%), Operating System (3%), Customer Support (1%), and Windows Servers (1%). These skills reflect current market needs.
| Skills | Salary | Demand | |
|---|---|---|---|
| Skill & Salary | Demand | ||
| €43,737 |
Troubleshooting
€43,737
|
10%
|
|
| €40,954 |
Operating System
€40,954
|
3%
|
|
| €40,159 |
Customer Support
€40,159
|
1%
|
|
| €40,159 |
Windows Servers
€40,159
|
1%
|
What does a Help Desk Technician II do?
Help Desk Technician II
Lodz, PL
This means that if the help desk technician is unable to solve the problem and requires more support, then they will be able to seek further advice in support of the second level.
12/23/2020
Help Desk Technician II
Grenoble, FR
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
03/08/2021
Help Desk Technician II
Hamburg, DE
The Service Desk Technician II will be responsible for supporting the daily operations of IT requests of the business by resolving issues with both computer hardware and software.
03/01/2021
Not the job you're looking for? Search more salaries here:
Are you an HR manager or compensation specialist?
Salary.com's CompAnalyst platform offers:
- Detailed skills and competency reports for specific positions
- Job and employee pricing reports
- Compensation data tools, salary structures, surveys and benchmarks.
About Lyon, France
The Rhône and Saône converge to the south of the historic city centre, forming a peninsula – the "Presqu'île" – bounded by two large hills to the west and north and a large plain eastward. Place Bellecour is located on the Presqu'île between the two rivers and is the third-largest public square in France. The broad, pedestrian-only Rue de la République leads north from Place Bellecour.
The northern hill is La Croix-Rousse, known as "the hill that works" because it is traditionally home to many small silk workshops, an industry for which the city has long been renowned.
The western hill is Fo...
Source: Wikipedia (as of 03/30/2021). Read more from Wikipedia
Help Desk Technician II Pay Difference by Cities
| City, Country | Compared to national average |
|---|---|
| City, Country Paris, FR |
Compared to national average
|
| City, Country Lille, FR |
Compared to national average
|
| City, Country Rennes, FR |
Compared to national average
|
| City, Country Reims, FR |
Compared to national average
|
| City, Country Le Havre, FR |
Compared to national average
|
| City, Country Saint-Etienne, FR |
Compared to national average
|
Employees with Help Desk Technician II in their job title in Paris, FR earn an average of 7.2% more than the national average. The lower salaries can be found in Lille, FR (2.5% less), Rennes, FR (2.1% less), Reims, FR (2.0% less), Le Havre, FR (0.4% less).
Similar Jobs to Help Desk Technician II in Lyon, FR
Loading results...
| Job Title | Location | Salary Range in EUR |
|---|---|---|
| Job Title Front Desk Coordinator | Location Lyon, FR |
|
| Job Title Help Desk Manager | Location Lyon, FR |
|
| Job Title Help Desk Support | Location Lyon, FR |
|
| Job Title Help Desk Support, Sr. | Location Lyon, FR |
|
| Job Title Help Desk Technician III | Location Lyon, FR |
|
Understand the base salary paid range for a Help Desk Technician II in Lyon, FR
Average Base Salary
Core compensation
35077
47475
The chart shows the base salary for Help Desk Technician II in Lyon ranges from €35,077 to €47,475 with the average base salary of €39,761. The basic salary is the employee minimum income you can expect to earn in exchange for your time or services. This is the amount earned before adding benefits, bonuses, or compensation. The base salary of the Help Desk Technician II may get paid difference by industry, location, and factors.
Help Desk Technician II Frequently Asked Questions
Can I expect to receive a higher salary for the position of Help Desk Technician II in Paris than for the same job in Lille in the France?
On average, a Help Desk Technician II, working in Paris, France, would generally get a higher salary than those working in the city of Lille. The larger cities in the FR typically provide numerous opportunities for Help Desk Technician II Jobs. Since Lyon, France is an attractive place to work for many professions, Help Desk Technician II Jobs could be competitive. Candidates need to consider personal preferences when deciding on a work location and weigh all factors including employment viability, cost of living, workforce competition, and quality of life in a particular location.
April 01, 2021
salary.com
)
What is the salary range for a Help Desk Technician II in Lyon, France? What is the average hourly rate?
The average salary for a Help Desk Technician II in Lyon, France is €39,761 per year. The salary range for a Help Desk Technician II is between €35,077 and €47,475. While we are seeing hourly wages as high as €23 and as low as €17, the majority of Help Desk Technician IIs are currently paid an average of €19 in Lyon, France. The average salary pay range for a Help Desk Technician II can vary depending on specific skills, level of skill, location, education, and years of experience. The company size, industry, and location, and numbers of available job candidates may also affect salary offers. Salaries for a Help Desk Technician II in Lyon, France can differ based on any or all of these varying factors.
April 01, 2021
salary.com
)
Besides the base pay, what other benefits might be negotiable when considering a Help Desk Technician II job? What common items are generally included in a total compensation package?
A total compensation package consists of base pay or salary and all other types of pay and benefits that a Help Desk Technician II working in Lyon, France will receive in exchange for their job. Some common items included in the total compensation of a Help Desk Technician II working in the Lyon, France are bonuses, medical/dental/vision benefits coverage, paid leaves, life insurance, and pension plan company match. Some companies in the Lyon, France might also offer long-term incentives such as stock options or stock grants for Help Desk Technician IIs. Other popular benefits are gym memberships, free parking, monthly car expenses, free food, and company discounts. Evaluate all offered benefits to determine if they are of value to you. Consider items that you value and see if you can negotiate favorable terms for them. For example, request an extra week of vacation, reimbursement for training, flexible work hours, or subsidized parking. These perks have a value that should be included when you evaluate the entire compensation package offered to you.
April 01, 2021
salary.com
)
Last Update: April 01, 2021