Supervises the teams and daily activities needed for the analysis, testing, coding, and implementation of applications.
Monitors operational metrics and processes and implements standard methodologies, tools, and best practices to ensure high-quality deliverables. Supports multiple development projects with scheduling, planning, and resource allocation. Conducts feedback processes, including peer reviews, code reviews, and design reviews. Fosters a performance culture using individual and team coaching and mentoring to achieve excellence. May supervise vendors or off-shore resources.
| Job Title | Job Description | |
|---|---|---|
| 1 | Sales Team Supervisor | The Sales Team Supervisor recommends changes to current sales techniques or procedures based on team performance and new selling techniques. Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Being a Sales Team Supervisor typically reports to a manager. May require a bachelor's degree in business. The Sales Team Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Sales Team Supervisor typically requires 3-5 years experience in the related area as an individual contributor. |
| 2 | Claims Investigations Supervisor II | The Claims Investigations Supervisor II oversees the investigation of insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. Supervises most activities in the claims department. Being a Claims Investigations Supervisor II supervises negotiations to settle claims out-of-court up to a predetermined limit. Interacts with claimants and oversees the review of claim forms and other records to determine insurance coverage. In addition, Claims Investigations Supervisor II refers claims exceeding authorized limits to next level of supervision. May be responsible for reviewing and processing highly complex or high-value claims. May assists in training subordinate Property and Casualty Claims Examiners and Adjusters. A level II supervisor has authority for personnel actions and oversees most day to day operations of group. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Claims Investigations Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Claims Investigations Supervisor II typically requires 3 years experience in the related area as an individual contributor. |
| 3 | Corporate Compliance Supervisor | The Corporate Compliance Supervisor monitors all activities impacted by regulatory requirements related to the organization's governance and any industry-specific or location-specific laws. Supervises the compliance programs, policies, reporting, and practices for an organization or business. Being a Corporate Compliance Supervisor implements risk-based compliance testing of existing procedures and controls to identify, detect, and correct noncompliance. Utilizes established internal controls and auditing systems that monitor and report on regulated activities and processes. In addition, Corporate Compliance Supervisor implements changes to compliance processes due to new or amended regulations. Supports communication and training initiatives that inform stakeholders about compliance requirements. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Corporate Compliance Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Corporate Compliance Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| 4 | Event Logistics Supervisor | The Event Logistics Supervisor implements an event strategy to achieve financial, operational, and outreach objectives. Supervises and oversees the planning and coordination of live and virtual meetings and events for an organization or external clients. Being an Event Logistics Supervisor coordinates meeting logistics, including attendee registration, transportation, accommodations, meals, and technology. Evaluates meeting or event requirements and researches and recommends adequate channels or venues. In addition, Event Logistics Supervisor conducts rehearsals and system checks of all equipment and connectivity. Maintains relationships with vendors for event support services. Coordinates budgets and ensures that events stay within cost projections. Typically requires a bachelor's degree. Typically reports to a manager. The Event Logistics Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as an Event Logistics Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| 5 | Sales Support Operations Supervisor | The Sales Support Operations Supervisor trains and coaches the sales support team. Supervises the daily operations of the sales support function. Being a Sales Support Operations Supervisor coordinates and supports promotional events to increase sales volume. Oversees the resource allocation and workflow of support activities such as order processing, RFP response, data collection, and the preparation of reports to support sales teams. In addition, Sales Support Operations Supervisor resolves escalated customer requests or complaints. May coordinate the processing of sales incentive or commission programs. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Sales Support Operations Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Sales Support Operations Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| Skills | Proficiency Level |
|---|---|
| Planning and Organizing | Level 2 |
| Coordination | Level 2 |
| Judgment and Decision Making | Level 2 |