Supervises the teams and daily activities needed for the analysis, testing, coding, and implementation of applications.
Monitors operational metrics and processes and implements standard methodologies, tools, and best practices to ensure high-quality deliverables. Supports multiple development projects with scheduling, planning, and resource allocation. Conducts feedback processes, including peer reviews, code reviews, and design reviews. Fosters a performance culture using individual and team coaching and mentoring to achieve excellence. May supervise vendors or off-shore resources.
| Job Title | Job Description | |
|---|---|---|
| 1 | Sales Team Supervisor | The Sales Team Supervisor recommends changes to current sales techniques or procedures based on team performance and new selling techniques. Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Being a Sales Team Supervisor typically reports to a manager. May require a bachelor's degree in business. The Sales Team Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Sales Team Supervisor typically requires 3-5 years experience in the related area as an individual contributor. |
| 2 | Claims Administration Supervisor II | The Claims Administration Supervisor II assigns and monitors caseloads to balance workload and meet established service and quality standards. Supervises activities in the claims department to ensure efficient and accurate handling of assigned claims. Being a Claims Administration Supervisor II provides coaching, training, and day-to-day technical guidance to support staff development and performance. Reviews claims decisions, reserves, and settlements to verify accuracy and adherence to authority limits. In addition, Claims Administration Supervisor II resolves escalated claims issues and complex inquiries from claimants, policyholders, and providers. Ensures compliance with company procedures, regulatory requirements, and documentation standards. Requires a bachelor's degree. Typically reports to a manager. The Claims Administration Supervisor II supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Claims Administration Supervisor II typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| 3 | Corporate Compliance Supervisor | The Corporate Compliance Supervisor monitors all activities impacted by regulatory requirements related to the organization's governance and any industry-specific or location-specific laws. Supervises the compliance programs, policies, reporting, and practices for an organization or business. Being a Corporate Compliance Supervisor implements risk-based compliance testing of existing procedures and controls to identify, detect, and correct noncompliance. Utilizes established internal controls and auditing systems that monitor and report on regulated activities and processes. In addition, Corporate Compliance Supervisor implements changes to compliance processes due to new or amended regulations. Supports communication and training initiatives that inform stakeholders about compliance requirements. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Corporate Compliance Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Corporate Compliance Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| 4 | Underwriting Operations Supervisor | The Underwriting Operations Supervisor provides supervision for a group of underwriters who review, analyze, and inspect insurance risk. Oversees activities of the underwriting department. Being an Underwriting Operations Supervisor follows established procedures regarding risk management, application and renewal, and acceptance and rejection. Ensures compliance with all industry and governmental regulations. In addition, Underwriting Operations Supervisor develops underwriting team expertise with coaching, support and educational programs. Typically requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Underwriting Operations Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as an Underwriting Operations Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| 5 | Event Logistics Supervisor | The Event Logistics Supervisor implements an event strategy to achieve financial, operational, and outreach objectives. Supervises and oversees the planning and coordination of live and virtual meetings and events for an organization or external clients. Being an Event Logistics Supervisor coordinates meeting logistics, including attendee registration, transportation, accommodations, meals, and technology. Evaluates meeting or event requirements and researches and recommends adequate channels or venues. In addition, Event Logistics Supervisor conducts rehearsals and system checks of all equipment and connectivity. Maintains relationships with vendors for event support services. Coordinates budgets and ensures that events stay within cost projections. Typically requires a bachelor's degree. Typically reports to a manager. The Event Logistics Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as an Event Logistics Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| Skills | Proficiency Level |
|---|---|
| Planning and Organizing | Level 2 |
| Coordination | Level 2 |
| Judgment and Decision Making | Level 2 |