Supports external clients with implementing technical systems, software, hardware, or solutions.
Evaluates use cases and client needs to develop configurations that support business processes. Defines and executes delivery and implementation plans. Ensures that implementations are completed on time, within budget, and meet client expectations. Tests and troubleshoots final system setups. Provides training and end-user support during and after the implementation process. May be involved in pre-sales product demonstrations or assist in scoping projects or developing proposals.
Job Title | Job Description | |
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1 | Dispatch Operations Specialist II | The Dispatch Operations Specialist II maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Being a Dispatch Operations Specialist II ensures drivers are compliant with all DOT, state, local, and company regulations. Records driver assignments, delivery time, and other transportation data in a computer database to track metrics. In addition, Dispatch Operations Specialist II requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Dispatch Operations Specialist II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Dispatch Operations Specialist II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
2 | EDI Application Interface Developer II | The EDI Application Interface Developer II ensures proper configuration and set-up of the EDI tools and systems that support file transfer between internal and external trading partners. Analyzes, designs, and develops specifications for enhancements and extensions with EDI application interfaces and maps. Being an EDI Application Interface Developer II documents processes, data flow, file specifications, and mapping using standard formats. Coordinates trading partner implementations and conducts EDI testing. In addition, EDI Application Interface Developer II may require a bachelor's degree. Typically reports to a manager. Being an EDI Application Interface Developer II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as an EDI Application Interface Developer II typically requires 2 -4 years of related experience. |
3 | EDI Application Interface Developer IV | The EDI Application Interface Developer IV ensures proper configuration and set-up of the EDI tools and systems that support file transfer between internal and external trading partners. Analyzes, designs, and develops specifications for enhancements and extensions with EDI application interfaces and maps. Being an EDI Application Interface Developer IV documents processes, data flow, file specifications, and mapping using standard formats. Coordinates trading partner implementations and conducts EDI testing. In addition, EDI Application Interface Developer IV may require a bachelor's degree. Typically reports to a manager. Being an EDI Application Interface Developer IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Working as an EDI Application Interface Developer IV typically requires 7+ years of related experience. |
4 | Intermediate Sales Engineer | The Intermediate Sales Engineer assesses potential application of company products or services and offers solutions that meet customer needs. Generates new business and ensures growth of existing accounts. Being an Intermediate Sales Engineer provides technical training to clients and communicates customer feedback for future product developments. Researches and presents reports showing potential customers the cost benefit of purchasing company products or services. In addition, Intermediate Sales Engineer uses technical knowledge of product offerings to support and build sales. Requires a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. Working as an Intermediate Sales Engineer typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. |
5 | Data and Information Architect II | The Data and Information Architect II develops strategies for warehouse implementation, data acquisition and access, and data archiving and recovery. Designs and builds relational databases for data storage or processing. Being a Data and Information Architect II may evaluate new data sources for adherence to the organization's quality standards and ease of integration. Builds data models and defines the structure, attributes and nomenclature of data elements. In addition, Data and Information Architect II typically requires a bachelor's degree. Typically reports to a supervisor or manager. Being a Data and Information Architect II gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Data and Information Architect II typically requires 2 to 4 years of related experience. |
Skills | Proficiency Level |
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Analytical Thinking | Level 3 |
Attention to Detail | Level 3 |
Time Management | Level 2 |