Designs and develops training programs, curriculum, methods, and materials for various audiences, including employees, managers, customers, or other learners.
Conducts skill assessments and collects input to identify training or development needs, goals, gaps, and requirements. Consults with subject matter experts to define learning objectives and to design appropriate course content and training curriculum. Develops curricula supporting defined competency models or skill frameworks. Writes and edits outlines, syllabus, lecture notes, and materials for in-person or online courses and self-study programs. Evaluates the software or collaboration tools to be selected for training. Establishes metrics to use to evaluate training effectiveness. May collaborate with vendors that provide training materials or conduct training. May coach trainers.
Job Title | Job Description | |
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1 | Sales Coach/Trainer III | The Sales Coach/Trainer III designs and delivers training sessions on company products, business practices, and other topics as needed. Ensures the maximum effectiveness of the sales force by developing and implementing training programs. Being a Sales Coach/Trainer III requires a bachelor's degree in a related area. Monitors and reports on the effectiveness of training programs and may conduct initial needs analysis. In addition, Sales Coach/Trainer III typically reports to a supervisor or manager. Working as a Sales Coach/Trainer III typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. |
2 | Administrative Services - Clerical - Senior | The Administrative Services - Clerical - Senior gathers, compiles, and verifies information and performs data entry. Performs clerical tasks such as answering telephones, handling mail, operating office equipment and maintaining office supplies. Being an Administrative Services - Clerical - Senior requires a high school diploma or its equivalent. A wide degree of creativity and latitude is expected. In addition, Administrative Services - Clerical - Senior typically reports to a supervisor or manager. Being an Administrative Services - Clerical - Senior has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Working as an Administrative Services - Clerical - Senior typically requires 3-5 years of related experience. |
3 | Instructional Design Manager | The Instructional Design Manager manages the design of training programs, including classroom lectures, online courses, and self-study sessions, directed at employees, organization members, or those who use the organization's products or services. Oversees team of specialists to ensure training and learning needs are addressed in accordance with policy and strategy. Being an Instructional Design Manager may design computer-based training course. Advises trainers and optimizes training programs by assessing the job performance and skill proficiency of learners. In addition, Instructional Design Manager may accelerate training during introduction of the new curriculum. Requires a bachelor's degree. Typically reports to a head of department. The Instructional Design Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an Instructional Design Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
4 | EDI Application Interface Developer III | The EDI Application Interface Developer III ensures proper configuration and set-up of the EDI tools and systems that support file transfer between internal and external trading partners. Analyzes, designs, and develops specifications for enhancements and extensions with EDI application interfaces and maps. Being an EDI Application Interface Developer III documents processes, data flow, file specifications, and mapping using standard formats. Coordinates trading partner implementations and conducts EDI testing. In addition, EDI Application Interface Developer III may require a bachelor's degree. Typically reports to a manager. Being an EDI Application Interface Developer III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as an EDI Application Interface Developer III typically requires 4 -7 years of related experience. |
5 | In-Service Training Programs Director | The In-Service Training Programs Director ensures that the training programs meet federal, state, and local regulations. Directs the design, planning, and implementation of corporate in-service training programs for professional and technical staff. Being an In-Service Training Programs Director approves new training techniques and suggests improvement to existing training programs. Measures the impact of programs and learning activities. In addition, In-Service Training Programs Director requires a bachelor's degree. Typically reports to top management. The In-Service Training Programs Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an In-Service Training Programs Director typically requires 3+ years of managerial experience. |
Skills | Proficiency Level |
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Creativity | Level 2 |
Innovation | Level 3 |
Attention to Detail | Level 3 |