Sample Job Description for Field Service Engineering Supervisor, Senior
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Field Service Engineering Supervisor, Senior Job Overview
Field Service Engineering Supervisor, Senior Job Description Sample
Supervises field service personnel who perform on-site support and technical assistance with various products or equipment.
JOB LEVEL
M01
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager
Salary Range
BASE 50%
$106,400
TOTAL 50%
$112,000
Job Responsibilities for Field Service Engineering Supervisor, Senior
Oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Researches and answers difficult customer questions about product features or issues and recommends appropriate upgrades. Implements methods, guidelines, and policies to facilitate efficient service delivery. Acts as a source of guidance to assist with complex services or issues. Trains field service representatives to perform routine services and effectively handle customer complaints.
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Field Service Engineering Supervisor, Senior Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Key Performance Indicators (KPI) | Level 3 |
| Planning and Organizing | Level 3 |
| Coordination | Level 3 |
