Sample Job Description for HR Shared Services Senior Supervisor
Job Description Management
A sample job description outlines the essential duties, responsibilities, and requirements of a specific role within an organization. It provides a clear and concise summary of what the job entails, the expectations for the position, the qualifications, and skills and competencies required to perform the job successfully.
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HR Shared Services Senior Supervisor Job Overview
HR Shared Services Senior Supervisor Job Description Sample
Supervises a team of service center representatives that respond to employee inquiries regarding benefit programs, pay, and human resources policies.
JOB LEVEL
M01
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager
Salary Range
BASE 50%
$104,000
TOTAL 50%
$109,500
Job Responsibilities for HR Shared Services Senior Supervisor
Responds to escalated issues and facilitates adequate resolutions. Monitors volume and quality of service to meet service level standards and goals. Trains and coaches team members on policy changes and employee self-service tools. Coordinates staffing schedules.
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View Job Description Templates of Similar Jobs
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|---|---|---|
| 1 | HR Data Operations Manager | The HR Data Operations Manager collaborates with stakeholders to provide consultation, process design, and project management of HR program implementations and initiatives like compensation, benefits, performance management, or training. Manages the deployment and administration of operational processes used to deliver HR programs and projects. Being a HR Data Operations Manager oversees employee data management processes to ensure that data is secure and maintained consistent with company policies and privacy regulations and that required reporting and filings are delivered. Develops scalable methodologies and tools to optimize HR operations and streamline core processes like onboarding, hiring, terminations, retirements, timekeeping, and others that make up the employment life-cycle. In addition, HR Data Operations Manager evaluates, selects, and manages HR process outsourcing vendors and contracts. Typically requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The HR Data Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a HR Data Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
| 2 | Junior HR Business Partner | The Junior HR Business Partner uses working knowledge of the business to provide HR workforce planning support and guidance to line managers. Provides human resources consultation and support to a designated business unit. Being a Junior HR Business Partner utilizes knowledge of various human resources functions to provide tactical support to line managers. Analyzes trends and develops workforce plans to resolve issues and make a positive impact on business results. In addition, Junior HR Business Partner acts as liaison with other HR functions. Requires a bachelor's degree. Typically reports to Supervisor. Being a Junior HR Business Partner gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Junior HR Business Partner typically requires 2 to 4 years of related experience. |
| 3 | Senior HR Business Partner | The Senior HR Business Partner contributes to the development of workforce plans and has an understanding of external customer trends and issues in the industry that could potentially impact business. Provides human resources consultation and support to a designated business unit to define and execute HR strategies that enable accomplishment of business objectives. Being a Senior HR Business Partner utilizes knowledge of various human resources functions to provide tactical support to line managers. Provides guidance to convert strategies into result driven actions. In addition, Senior HR Business Partner acts as liaison with other HR functions. Provides change management support as needed. A wide degree of creativity and latitude is expected. Requires a bachelor's degree or its equivalent. Typically reports to Manager. Being a Senior HR Business Partner contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Senior HR Business Partner typically requires 4 to 7 years of related experience. |
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HR Shared Services Senior Supervisor Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Business Process Improvement | Level 3 |
| Planning and Organizing | Level 3 |
| Coaching Others | Level 3 |
