Provides technical guidance and solutions to user groups working with decision support software and data tools.
Analyzes user requirements and evaluates functionality and configuration options available for existing and new software. Delivers user training and coaching to facilitate problem solving and decision making using hardware, software, datamarts, and data warehouses. Plans, coordinates and monitors projects to prepare, test, and deploy decision support tools, reports, dashboards and models to users. Troubleshoots and resolves problems. May have specialized knowledge of a particular software product tool or module that is utilized.
Job Title | Job Description | |
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1 | Entry LAN Support | The Entry LAN Support recommends and schedules repairs. Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Being an Entry LAN Support installs and configures workstations. Provides end users support for all LAN- based applications. In addition, Entry LAN Support may require an associate's degree in a related area. Typically reports to a project leader or manager. Working as an Entry LAN Support typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. |
2 | Intermediate LAN Support | The Intermediate LAN Support recommends and schedules repairs. Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Being an Intermediate LAN Support installs and configures workstations. Provides end users support for all LAN- based applications. In addition, Intermediate LAN Support may require an associate's degree in a related area. Typically reports to a project leader or manager. Working as an Intermediate LAN Support typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. |
3 | LAN Application User Support III | The LAN Application User Support III recommends and schedules repairs. Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Being a LAN Application User Support III installs and configures workstations. Provides end users support for all LAN- based applications. In addition, LAN Application User Support III may require an associate's degree in a related area. Typically reports to a project leader or manager. Working as a LAN Application User Support III typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. |
4 | Internal Project Management/Consulting I | The Internal Project Management/Consulting I has overall responsibility for managing scope, cost, schedule, internal staffing and outside vendors, and contractual deliverable. Manages and oversees all aspects of a project to ensure it is completed on-time and within budget. Being an Internal Project Management/Consulting I typically requires a bachelor's degree or its equivalent. Prepares reports for upper management regarding status of project. In addition, Internal Project Management/Consulting I typically reports to a manager. May require certification in Project Management. Being an Internal Project Management/Consulting I works on projects/matters of limited complexity in a support role. Work is closely managed. Working as an Internal Project Management/Consulting I typically requires 0-2 years of related experience. |
5 | Internal Project Management/Consulting V | The Internal Project Management/Consulting V liaises between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and meeting plans are communicated. Manages complex projects from planning through delivery. Being a Internal Project Management/Consulting V communicates schedule and changes to all stakeholders. Utilizes appropriate tools to plan project timelines, tasks, milestones, and deadlines. In addition, Internal Project Management/Consulting V plans and facilitates project meetings to align the project team to methods and goals and to track project tasks. Prepares agendas, meeting notes, and project summaries. Monitors task completion status to Identify at risk project tasks and to develop mitigation plans. Allocates resources, budgets, and hours to the project and adjusts allocations when necessary. Typically requires a bachelor's degree or equivalent. May require a project management certification. Typically reports to a manager or head of a unit/department. Being a Internal Project Management/Consulting V works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Working as a Internal Project Management/Consulting V typically requires 10+ years of related experience. |
Skills | Proficiency Level |
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Business Acumen | Level 3 |
Gathering Information | Level 4 |
Business Process Improvement | Level 3 |