Sample Job Description for IT Services, Systems and Software Quality Manager
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IT Services, Systems and Software Quality Manager Job Overview
IT Services, Systems and Software Quality Manager Job Description Sample
Manages a group of quality assurance analysts who evaluate, test, and validate software and/or IT services.
JOB LEVEL
M02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Head of a Unit/Department
Salary Range
BASE 50%
$143,200
TOTAL 50%
$153,600
Job Responsibilities for IT Services, Systems and Software Quality Manager
Develops and implements quality assurance problem reporting processes and systems. Analyzes deficiencies in service or performance and recommends product or service improvements to address problems. Designs and implements defect reduction programs.
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| 1 | Project Manager - Entry - IT | The Project Manager - Entry - IT has overall responsibility for managing scope, cost, schedule, internal staffing and outside vendors, and contractual deliverable. Manages and oversees all aspects of a technology project to ensure it is completed on-time and within budget. Being a Project Manager - Entry - IT possesses strong knowledge of technology. Prepares reports for upper management regarding status of project. In addition, Project Manager - Entry - IT typically requires a bachelor's degree or its equivalent. Typically reports to a manager. Being a Project Manager - Entry - IT gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Project Manager - Entry - IT typically requires 2 to 4 years of related experience. |
| 2 | Technology Project Manager V | The Technology Project Manager V has overall responsibility for managing scope, cost, schedule, internal staffing, vendors, and contractual deliverables. Manages and oversees all aspects of a technology project to ensure it is completed on-time and within budget. Being a Technology Project Manager V monitors project milestones and generate periodic status reports. Develops detailed project plans. In addition, Technology Project Manager V evaluates and manages risk. Incorporates quality measures and standards to project deliverables. Possesses strong knowledge of technology. Typically requires a bachelor's degree or equivalent. May require Project Management Certification. Typically reports to a manager or head of a unit/department. Being a Technology Project Manager V works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Working as a Technology Project Manager V typically requires 10+ years of related experience. |
| 3 | Project Manager - Experienced - IT | The Project Manager - Experienced - IT has overall responsibility for managing scope, cost, schedule, internal staffing and outside vendors, and contractual deliverable. Manages and oversees all aspects of a technology project to ensure it is completed on-time and within budget. Being a Project Manager - Experienced - IT possesses strong knowledge of technology. Prepares reports for upper management regarding status of project. In addition, Project Manager - Experienced - IT typically requires a bachelor's degree or its equivalent. Typically reports to a manager. Being a Project Manager - Experienced - IT contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a Project Manager - Experienced - IT typically requires 4 to 7 years of related experience. |
| 4 | Technology Project Manager IV | The Technology Project Manager IV has overall responsibility for managing scope, cost, schedule, internal staffing, vendors, and contractual deliverables. Manages and oversees all aspects of a technology project to ensure it is completed on-time and within budget. Being a Technology Project Manager IV monitors project milestones and generate periodic status reports. Develops detailed project plans. In addition, Technology Project Manager IV evaluates and manages risk. Incorporates quality measures and standards to project deliverables. Possesses strong knowledge of technology. Typically requires a bachelor's degree or equivalent. May require project management certification. Typically reports to a manager or head of a unit/department. Being a Technology Project Manager IV work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. Working as a Technology Project Manager IV typically requires 7+ years of related experience. |
| 5 | Lean/Six Sigma Programs Manager | The Lean/Six Sigma Programs Manager leads teams to provide training, tools, and logistical assistance for quality initiatives. Manages the implementation, administration and measurement of total quality management programs, including Six Sigma initiatives. Being a Lean/Six Sigma Programs Manager requires a bachelor's degree. Oversees development of new testing tools, and measurement methods and systems to ensure products and services meet quality standards. In addition, Lean/Six Sigma Programs Manager typically reports to a senior manager. The Lean/Six Sigma Programs Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Lean/Six Sigma Programs Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
IT Services, Systems and Software Quality Manager Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Business Process Improvement | Level 2 |
| Budgeting | Level 2 |
| Quality Management | Level 3 |
