Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control.
Develops and implements procedures and policies for all administrative activities. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. Oversees the selection of vendors and the purchase of office equipment and supplies. Coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance.
| Job Title | Job Description | |
|---|---|---|
| 1 | Office Operations Manager | The Office Operations Manager develops and implements procedures and policies for all administrative activities. Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Being an Office Operations Manager oversees the selection of vendors and the purchase of office equipment and supplies. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. In addition, Office Operations Manager coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a head of a unit/department. The Office Operations Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as an Office Operations Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| 2 | Office Operations Supervisor | The Office Operations Supervisor implements procedures and policies for all administrative activities. Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Being an Office Operations Supervisor oversees the selection of vendors and the purchase of office equipment and supplies. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. In addition, Office Operations Supervisor coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a manager. The Office Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an Office Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
| 3 | Safety Programs Compliance Senior Manager | The Safety Programs Compliance Senior Manager analyzes safety metrics to evaluate and track program performance, identify trends, and ensure operational alignment with safety objectives. Manages an organization's safety programs, policies, and procedures to promote occupational safety and prevent workplace accidents. Being a Safety Programs Compliance Senior Manager oversees incident investigations to determine root causes, develop preventative measures, and prepare safety reports for management. Implements processes and standards to inspect and audit the organization's procedures, facilities, and equipment and ensure compliance with safety regulations and requirements. In addition, Safety Programs Compliance Senior Manager organizes safety trainings, meetings, and orientations to ensure adequate understanding of risks and safety protocols. Requires a bachelor's degree. Typically reports to a director. The Safety Programs Compliance Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Working as a Safety Programs Compliance Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. |
| 4 | Senior Manager of Employee Training & Development | The Senior Manager of Employee Training & Development collaborates with functional teams to assess ongoing and future training and development needs and the effectiveness of established programs. Designs, plans, and implements training programs, policies, and procedures. Being a Senior Manager of Employee Training & Development engages with vendors providing supplemental training programs or training content. Researches new training techniques and suggests enhancements to existing training programs to meet the organization's changing needs. In addition, Senior Manager of Employee Training & Development ensures that training resources and delivery methods are kept up to date and are effective. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Senior Manager of Employee Training & Development typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Working as a Senior Manager of Employee Training & Development typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. |
| 5 | Office Technology Planning Manager | The Office Technology Planning Manager installs, maintains, and troubleshoots equipment and software to ensure smooth daily operations. Evaluates and implements office automation equipment and peripherals to boost productivity and efficiency. Being an Office Technology Planning Manager coordinates with other business functions to identify potential opportunities to facilitate organizational improvement and success. Monitors the development and execution of training and provides advanced end user support to drive adoption and effective use. In addition, Office Technology Planning Manager requires a bachelor's degree. Typically reports to a director. The Office Technology Planning Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an Office Technology Planning Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. |
| Skills | Proficiency Level |
|---|---|
| Knowledge of Organization | Level 3 |
| Planning and Organizing | Level 4 |
| Project Management | Level 3 |