Sample Job Description for Outbound Sales Supervisor, Senior
Job Description Management
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Outbound Sales Supervisor, Senior Job Overview
Outbound Sales Supervisor, Senior Job Description Sample
Supervises outbound call center operations and agents that sell products or services to new and existing customers.
JOB LEVEL
M01
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager or Head of a Unit/Department
Salary Range
BASE 50%
$80,160
TOTAL 50%
$99,550
Job Responsibilities for Outbound Sales Supervisor, Senior
Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training.
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Outbound Sales Supervisor, Senior Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Planning and Organizing | Level 3 |
| Coaching Others | Level 4 |
| Leadership | Level 3 |
