Sample Job Description for Rental Equipment Customer Support Coordinator
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Rental Equipment Customer Support Coordinator Job Overview
Rental Equipment Customer Support Coordinator Job Description Sample
Provides customers with support of all activities throughout the entire rental process and ensures customer satisfaction.
JOB LEVEL
A02
EDUCATION/DEGREE
High School Diploma or Technical Certificate
REPORTS TO
Supervisor or Manager
Salary Range
BASE 50%
$51,400
TOTAL 50%
$53,300
Job Responsibilities for Rental Equipment Customer Support Coordinator
Determines customer needs, quotes for requested services, and prepares approved rental agreements. Maintains records and files, and coordinates billing process.
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| Job Title | Job Description | |
|---|---|---|
| 1 | Construction Equipment Maintenance Technician | The Construction Equipment Maintenance Technician trained to remove, disassemble, assemble, clean components. Performs routine maintenance and minor repairs on rental fleet equipment. Being a Construction Equipment Maintenance Technician requires a high school diploma or its equivalent. Begin to use service manuals properly and select correct tools, specifications. In addition, Construction Equipment Maintenance Technician typically reports to a supervisor or manager. Being a Construction Equipment Maintenance Technician may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. |
| 2 | Travel Scheduling and Documentation Counselor | The Travel Scheduling and Documentation Counselor schedules hotel, flight, and car rentals and prepares itineraries. Coordinates travel needs for company employees. Being a Travel Scheduling and Documentation Counselor ensures that travel needs are met within the constraints of the company travel budget. Assists with visa processing and other travel related documentation. In addition, Travel Scheduling and Documentation Counselor may work with outside travel agencies. Requires a high school diploma. Typically reports to a supervisor or manager. Being a Travel Scheduling and Documentation Counselor works under moderate supervision. Gains or has attained full proficiency in a specific area of discipline. Working as a Travel Scheduling and Documentation Counselor typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
| 3 | EAP Representative II | The EAP Representative II serves as a knowledgeable resource for employees seeking information and guidance on mental health and wellness topics. Coordinates and implements an organization's Employee Assistance Program (EAP). Being an EAP Representative II provides short-term counseling and support services to employees and provides referrals to external resources when necessary. Conducts confidential assessments to determine the needs of employees seeking assistance. In addition, EAP Representative II maintains accurate and confidential records of EAP services provided, ensuring compliance with privacy laws and regulations. Typically requires a bachelor's degree. Typically reports to a manager. Being an EAP Representative II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as an EAP Representative II typically requires 2-4 years of related experience. |
| 4 | EAP Representative III | The EAP Representative III serves as a knowledgeable resource for employees seeking information and guidance on mental health and wellness topics. Coordinates and implements an organization's Employee Assistance Program (EAP). Being an EAP Representative III provides short-term counseling and support services to employees and provides referrals to external resources when necessary. Conducts confidential assessments to determine the needs of employees seeking assistance. In addition, EAP Representative III maintains accurate and confidential records of EAP services provided, ensuring compliance with privacy laws and regulations. Typically requires a bachelor's degree. Typically reports to a manager. Being an EAP Representative III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Working as an EAP Representative III typically requires 4-7 years of related experience. |
| 5 | Rental Department Manager | The Rental Department Manager requires a bachelor's degree in a related area. Manages the department assets to achieve the budgeted profitability and rental goals of the rental department. Being a Rental Department Manager typically reports to a head of a unit/department. The Rental Department Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Rental Department Manager typically requires 3-5 years experience in the related area as an individual contributor. |
Rental Equipment Customer Support Coordinator Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Self-Motivation | Level 3 |
| Attention to Detail | Level 3 |
| Initiative | Level 3 |
