Provides customers with support of all activities throughout the entire rental process and ensures customer satisfaction.
Determines customer needs, quotes for requested services, and prepares approved rental agreements. Maintains records and files, and coordinates billing process.
| Job Title | Job Description | |
|---|---|---|
| 1 | Construction Equipment Maintenance Technician | The Construction Equipment Maintenance Technician trained to remove, disassemble, assemble, clean components. Performs routine maintenance and minor repairs on rental fleet equipment. Being a Construction Equipment Maintenance Technician requires a high school diploma or its equivalent. Begin to use service manuals properly and select correct tools, specifications. In addition, Construction Equipment Maintenance Technician typically reports to a supervisor or manager. Being a Construction Equipment Maintenance Technician may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. |
| 2 | Travel Scheduling and Documentation Counselor | The Travel Scheduling and Documentation Counselor schedules hotel, flight, and car rentals and prepares itineraries. Coordinates travel needs for company employees. Being a Travel Scheduling and Documentation Counselor ensures that travel needs are met within the constraints of the company travel budget. Assists with visa processing and other travel related documentation. In addition, Travel Scheduling and Documentation Counselor may work with outside travel agencies. Requires a high school diploma. Typically reports to a supervisor or manager. Being a Travel Scheduling and Documentation Counselor works under moderate supervision. Gains or has attained full proficiency in a specific area of discipline. Working as a Travel Scheduling and Documentation Counselor typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
| 3 | Warranty Claims Administrator | The Warranty Claims Administrator coordinates warranty information and establishes policy settlements for equipment out of warranty. Evaluates, writes, and fills work orders and warranty claims. Being a Warranty Claims Administrator typically reports to a supervisor or manager. Requires a high school diploma or its equivalent. Working as a Warranty Claims Administrator typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. |
| 4 | Parts Exchange Clerk | The Parts Exchange Clerk monitors all backorders and communicates and provides technical assistance to parts sales, customers, and branches. Identifies, inspects, coordinates, and processes parts to be exchanged. Being a Parts Exchange Clerk typically reports to a supervisor or manager. Requires a high school diploma or its equivalent. Working as a Parts Exchange Clerk typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. |
| 5 | Parts Inventory Control Supervisor | The Parts Inventory Control Supervisor monitors the parts inventory database and places orders as needed. Supervises the daily activities of the parts department and its staff. Being a Parts Inventory Control Supervisor typically reports to a manager. May require a bachelor's degree in an area of specialty. The Parts Inventory Control Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Parts Inventory Control Supervisor typically requires 3-5 years experience in the related area as an individual contributor. |
| Skills | Proficiency Level |
|---|---|
| Self-Motivation | Level 3 |
| Attention to Detail | Level 3 |
| Initiative | Level 3 |