Evaluates, writes, and fills work orders and warranty claims.
Coordinates warranty information and establishes policy settlements for equipment out of warranty.
| Job Title | Job Description | |
|---|---|---|
| 1 | Warranty Claims Manager | The Warranty Claims Manager provides oversight to warranty technicians and the processing of warranty claims. Oversees the warranty process. Being a Warranty Claims Manager typically reports to a head of a unit/department. Typically requires a bachelor's degree in a related area. Working as a Warranty Claims Manager typically requires 3-5 years of related experience. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. |
| 2 | Shipping Documentation Specialist I | The Shipping Documentation Specialist I coordinates the preparation and organization of bills of lading, packing slips, invoices, and required export licenses or compliance documents. Prepares shipping documentation and processes orders. Being a Shipping Documentation Specialist I troubleshoots shipping delays or changes with carriers and communicates to customers. Utilizes enterprise resource planning (ERP) or other systems to record and track all shipping transactions. In addition, Shipping Documentation Specialist I ensures shipping protocols and documentation meet required regulatory requirements for hazardous materials (DOT/HAZMAT) or special handling. Investigates and resolves shipping non-conformance. Requires a high school diploma. Typically reports to a supervisor. Being a Shipping Documentation Specialist I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. |
| 3 | Shipping Documentation Specialist II | The Shipping Documentation Specialist II coordinates the preparation and organization of bills of lading, packing slips, invoices, and required export licenses or compliance documents. Prepares shipping documentation and processes orders. Being a Shipping Documentation Specialist II troubleshoots shipping delays or changes with carriers and communicates to customers. Utilizes enterprise resource planning (ERP) or other systems to record and track all shipping transactions. In addition, Shipping Documentation Specialist II ensures shipping protocols and documentation meet required regulatory requirements for hazardous materials (DOT/HAZMAT) or special handling. Investigates and resolves shipping non-conformance. Requires a high school diploma. Typically reports to a supervisor. Being a Shipping Documentation Specialist II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Shipping Documentation Specialist II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
| 4 | Shipping Documentation Specialist III | The Shipping Documentation Specialist III coordinates the preparation and organization of bills of lading, packing slips, invoices, and required export licenses or compliance documents. Prepares shipping documentation and processes orders. Being a Shipping Documentation Specialist III troubleshoots shipping delays or changes with carriers and communicates to customers. Utilizes enterprise resource planning (ERP) or other systems to record and track all shipping transactions. In addition, Shipping Documentation Specialist III ensures shipping protocols and documentation meet required regulatory requirements for hazardous materials (DOT/HAZMAT) or special handling. Investigates and resolves shipping non-conformance. Requires a high school diploma. Typically reports to a supervisor. Being a Shipping Documentation Specialist III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Working as a Shipping Documentation Specialist III typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. |
| 5 | Retail Merchandising Assistant | The Retail Merchandising Assistant coordinates with buyers, vendors, stores, and internal groups to facilitate merchandising projects and processes. Assist merchandising teams with administrative and logistical support. Being a Retail Merchandising Assistant requires a high school diploma. Prepares and distributes reports and updates. In addition, Retail Merchandising Assistant typically reports to a manager. Being a Retail Merchandising Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Retail Merchandising Assistant typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
| Skills | Proficiency Level |
|---|---|
| Scheduling | Level 2 |
| Products And Services | Level 2 |
| Attention to Detail | Level 2 |