Sample Job Description for Service Contract and Renewals Administrator

Job Description Management

A sample job description outlines the essential duties, responsibilities, and requirements of a specific role within an organization. It provides a clear and concise summary of what the job entails, the expectations for the position, the qualifications, and skills and competencies required to perform the job successfully.
An accurate, well-written job description example can attract qualified candidates and ensure that both the employer and employee have a clear understanding of the role. It can also serve as a basis for performance evaluations and career development plans.
Additionally, sample job descriptions are helpful in other areas of HR, such as to determine pay structure, create a sound job architecture, and ensure legal compliance with labor laws and regulations.
Matching the right person with the right background and skills to the appropriate role is critical to the success of any organization and it starts with an accurate job description.
Our job description management solution, JobArchitect, simplifies the process of creating and maintaining job descriptions, and helps companies accurately communicate a job’s required skills so that you can hire right and perform better.

Service Contract and Renewals Administrator Job Overview

Service Contract and Renewals Administrator Job Description Sample

Prepares, reviews, administers, and tracks service contract proposals and renewals.

JOB LEVEL
P02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager
Salary Range
BASE 50%
$68,400
TOTAL 50%
$70,600
Job Responsibilities for Service Contract and Renewals Administrator

Explains service terms to customers and answers questions about contracts. Secures necessary approvals and ensures that the standard contract terms are followed. Escalates issues involving customer claims about service to management. May participate in review of customer issues and may recommend modifications to the services or terms. May assist with contract negotiations.

Search Job Openings

Job Openings for Service Contract and Renewals Administrator

View Job Description Templates of Similar Jobs

Job Title Job Description
1 Customer Service Work Order Coordinator The Customer Service Work Order Coordinator oversees timely processing of work orders. Schedules repairs with customers and prepares schedule for shop and field service personnel. Being a Customer Service Work Order Coordinator typically reports to a supervisor or manager. Requires a high school diploma or its equivalent. Working as a Customer Service Work Order Coordinator typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision.
2 Systems Administrator - Intermediate - UNIX The Systems Administrator - Intermediate - UNIX analyzes and resolves problems associated with the operating system's servers, hardware, applications, and software. Installs, configures, and maintains UNIX operating systems. Being a Systems Administrator - Intermediate - UNIX may require a bachelor's degree in a related area. Detects, diagnoses, and reports UNIX related problems on servers. In addition, Systems Administrator - Intermediate - UNIX typically reports to a supervisor or manager. Working as a Systems Administrator - Intermediate - UNIX typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.
3 Fleet Specialist I The Fleet Specialist I maintains accurate records of vehicles. Assists in the administration and coordination of the organization's fleet of motor vehicles. Being a Fleet Specialist I schedules repairs or preventative maintenance, ensuring that the necessary numbers of fleet vehicles are available at all times. Ensures compliance with government rules and regulations and files paperwork in support of this compliance as needed. In addition, Fleet Specialist I prior knowledge of DMV policies and procedures is preferred. Requires an associate's degree. Typically reports to a supervisor. Working as a Fleet Specialist I typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision.
4 Field Service Engineering Manager The Field Service Engineering Manager plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Being a Field Service Engineering Manager handles service contracts and directs support services. Oversees the scheduling and training of field service representatives. In addition, Field Service Engineering Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Engineering Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as a Field Service Engineering Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.
5 Head of Network Service The Head of Network Service designs, develops, and administers policies and processes that ensure customer satisfaction. Oversees, plans, and directs all network related service activities for a telecommunications organization. Being a Head of Network Service requires a bachelor's degree. Works with related functions (operations, sales) to develop and improve customer support operations. In addition, Head of Network Service typically reports to top management. The Head of Network Service manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Comprehensive knowledge of the overall departmental function. Working as a Head of Network Service typically requires 8+ years of managerial experience.

Service Contract and Renewals Administrator Skills & Proficiency Level

Skills Proficiency Level
Attention to Detail Level 3
Initiative Level 3
Effective Communication Level 4

Career Path for Service Contract and Renewals Administrator